Quo (Sona) review

Quo, the business phone service previously called OpenPhone, includes its Sona AI agent on every plan, so a small team can get a shared phone system and AI answering from one vendor. Starter costs $19 per user per month, or $15 billed annually, with one local or toll-free number per user, calling and texting to US and Canadian numbers and voicemail transcripts. Sona runs on credits: each call uses 100 credits and every plan includes 1,000 credits, about 10 calls a month. More capacity is sold in tiers, from $25 a month for 40 calls to $199 for 600 calls, with overage falling from $1.00 to $0.45 per call. Business at $33 per user adds call transfers, phone menus, AI call summaries and HubSpot and Salesforce integrations. Quo ranks lower here because AI answering is an add-on to a phone plan rather than the core product, and 10 included calls will not cover a busy line.

Who it is for

small teams that also need a business phone system

Price

Starter from $19 per user per month billed monthly, or $15 billed annually; Sona calls use credits.

$ 19 Per user/per month
Quoted from the vendor pricing page on November 12, 2026.

Key features

• Sona AI agent included on every Quo plan
• 1,000 free automation credits, about 10 Sona calls, each month
• Credit tiers from $25 a month for 40 calls to $199 for 600 calls
• One new or ported local or toll-free number per user
• HubSpot and Salesforce integrations on the Business plan

Strengths and weaknesses

• Strength: Phone system, texting and AI agent from one vendor
• Strength: Starter is $15 per user billed annually
• Strength: 7-day free trial
• Weakness: Only 10 Sona calls are included before credit tiers apply
• Weakness: Call transfers and phone menus start on Business at $33 per user
• Weakness: Calling and messaging cover US and Canadian numbers

Key facts

• Starting price: $19 per user per month, $15 billed annually
• Sona usage: 1 call = 100 credits; 1,000 credits included
• Extra Sona calls: $1.00 to $0.45 per call by tier
• Free trial: 7 days

Where it ranks

Quo (Sona) is No. 8 in our Best AI Receptionists verdict.