Re:amaze review

Re:amaze covers what a small online store needs without the higher price of ecommerce-only tools. The Basic plan at $29 per team member per month includes unlimited email inboxes, live chat, social media channels, a public and internal FAQ, macros, chatbots and proactive Cues, and the AI Agent comes with five resolutions per user each month before charging $0.85 per extra resolution. An Order Bot handles order lookups in chat, and the live dashboard shows what shoppers are browsing so an agent can step in before a cart is abandoned. Shopify and BigCommerce integrations bring customer data into conversations. Two points push some stores up a tier: managing several brands in one account and adding SMS or voice both need Pro at $49. The Starter flat rate is unusual and useful, at $59 a month for unlimited team members as long as you stay under 500 responded conversations. For a store with modest volume that wants chat and help desk together, it is the best value here.

Who it is for

Small and midsize online stores that want help desk, chat and FAQ in one tool at a modest per-seat price.

Price

Basic $29, Pro $49 and Plus $69 per team member per month, about 10% less billed annually; Starter $59 flat per month for 500 responded conversations.

Basic $29 per Team Member per Month
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Unlimited email inboxes, live chat and social media channels on Basic
• Order Bot, Welcome Bot and custom bots
• Public and internal FAQ that also trains the AI Agent
• Live dashboard of browsing and shopping activity on the site
• Shopify and BigCommerce integrations

Strengths and weaknesses

• Strength: Basic includes chat, social channels, FAQ and chatbots at $29 per seat
• Strength: The Starter flat rate of $59 covers unlimited team members up to 500 responded conversations
• Strength: AI Agent resolutions are included per user, then $0.85 each
• Weakness: Multiple brands in one account need Pro at $49
• Weakness: SMS and voice channels also start on Pro
• Weakness: The AI Agent is labeled Beta on the homepage

Key facts

• Basic: $29 per team member per month, $26.10 billed annually
• Starter: $59 flat per month, 500 responded conversations
• AI resolutions: 5 per user on Basic, then $0.85 each
• Free trial: 14 days, no credit card

Where it ranks

Re:amaze is No. 3 in our Best Help Desk Software for Ecommerce verdict.