Richpanel review

Richpanel is built around the idea that most ecommerce tickets should never reach an agent. The Self-Service Portal, listed as a free add-on, gives shoppers a branded help center with order tracking and cancel flows, and the Customer Service AI resolves refunds, order tracking, cancellations and subscription changes at $0.20 per AI-handled conversation. The agent inbox brings email, live chat, SMS, phone, Facebook, Instagram and WhatsApp together with order data and a customer timeline, plus macros, round robin assignment and multilingual support. Reporting covers revenue from agents, which helps stores that treat support as a sales channel. The price is the catch for small shops: Pro is $69 per agent per month and every subscription is a yearly contract. Several order flows, including edit order and returns and exchanges, are still marked Coming Soon. For a subscription brand with real ticket volume and a plan to deflect it, Richpanel is a strong alternative to Gorgias.

Who it is for

Growing DTC and subscription brands that want customers to handle routine order requests themselves.

Price

Pro $69 and Pro Max $99 per agent per month on yearly contracts; Enterprise custom; Customer Service AI $0.20 per AI-handled conversation.

All subscriptions are on yearly contracts. PRO $ 69 per agent/month
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Email, live chat, Facebook, Instagram, WhatsApp, phone and SMS in one inbox
• Self-Service Portal add-on with order tracking and a branded help center
• Customer Service AI that handles refunds, order tracking, cancellations and subscription changes
• Revenue reports and revenue from agents reports
• White-glove migration and a help desk importer on every plan

Strengths and weaknesses

• Strength: The Self-Service Portal and Sidekick AI add-ons are listed as free
• Strength: AI-handled conversations are billed at $0.20 each, which is easy to forecast
• Strength: Pro connects 1 store and Pro Max 5 stores for multi-brand sellers
• Weakness: All subscriptions are on yearly contracts, with no monthly option shown
• Weakness: Edit order, address change and returns flows are marked Coming Soon on the pricing page
• Weakness: There is no free plan and no public per-seat price below $69

Key facts

• Pro: $69 per agent per month, yearly contract
• Pro Max: $99 per agent per month, yearly contract
• Stores: 1 on Pro, 5 on Pro Max, unlimited on Enterprise
• AI conversations: $0.20 per AI-handled conversation

Where it ranks

Richpanel is No. 2 in our Best Help Desk Software for Ecommerce verdict.