Retently review

Retently focuses on the three standard satisfaction metrics, NPS, CSAT and CES, and makes them easy to run across touchpoints. Surveys go out by email, link, embed, kiosk, in-app web pop-up and a feedback button, and transactional surveys can follow a purchase, a delivery or a support interaction. Automation covers recurring surveys, reminders, follow-up emails, survey throttling and sampling. Analysis includes NPS benchmarks, trends, AI-powered sentiment and text analysis, and topic analytics, with alerts sent to email, Slack and Teams. The Ecommerce Basic plan costs $99 per month billed monthly with 2,500 surveys, 10 campaigns and 3 seats, and yearly billing saves 10%. Ecommerce Pro at $299 per month raises that to 20,000 surveys and 10 seats and adds the API, an MCP server and live chat support. B2B plans add account-level scores, and Salesforce sits on Enterprise. Retently does not cover calls or reviews, so it fits survey-based measurement rather than full interaction analytics.

Who it is for

ecommerce and B2B teams that need NPS, CSAT and CES on a fixed monthly price

Price

Ecommerce Basic from $99 per month billed monthly; 10% off yearly.

Ecommerce Basic (14-day free trial) $ 99 per month
Quoted from the vendor pricing page on November 12, 2026.

Key features

• NPS, CSAT and CES surveys by email, link, embed, kiosk and in-app pop-up
• Transactional and recurring survey automation with reminders
• AI-powered feedback classification, sentiment and topic analytics
• Alerts by email, Slack and Teams
• MCP server for Claude, ChatGPT and AI agents on Pro

Strengths and weaknesses

• Strength: Ecommerce Basic is $99 per month with 2,500 surveys and 3 seats
• Strength: 14-day free trial with no credit card
• Strength: Free data migration on all plans
• Weakness: Basic has no API access
• Weakness: Salesforce integration needs the Enterprise plan
• Weakness: Measures surveys only, not calls or reviews

Key facts

• Ecommerce Basic: $99 per month, 2,500 surveys, 10 campaigns, 3 seats
• Ecommerce Pro: $299 per month, 20,000 surveys, 10 seats
• Yearly discount: 10%
• Free trial: 14 days

Where it ranks

Retently is No. 7 in our Best Customer Experience Management Software verdict.