Simplesat review

Simplesat is a support-focused satisfaction tool that has added features larger teams ask for. Every plan runs CSAT, NPS, CES and 5-star surveys with dashboards and feedback for unlimited agents, and it connects to help desks, CRMs, communication tools and BI platforms. Starter costs $119 per month billed annually or $149 monthly for 300 responses, 5 account users and 1 brand. Pro at $249 billed annually adds automatic topic detection, custom CSS and branded survey URLs with 1,000 responses and 2 brands. Premium at $499 adds multi-language surveys, custom topics, custom roles and guided onboarding for 3 brands, and Scale at $829 adds enterprise SSO for 4 brands and 5,000 responses. Enterprise adds directory sync, SIEM log streaming and custom volumes by quote. A 14-day free trial needs no card. The trade-off matches Nicereply: it covers the support touchpoint well, but not calls, reviews or digital paths, so it is a component of an enterprise program rather than the whole of it.

Who it is for

multi-brand support organizations that need CSAT with SSO and topic detection

Price

Starter from $119 per month billed annually; $149 billed monthly.

Starter $149 / month $119 / month
Quoted from the vendor pricing page on November 12, 2026.

Key features

• CSAT, NPS, CES and 5-star surveys
• Feedback for unlimited agents with dashboards and reports
• Automatic topic detection from Pro
• Multi-language surveys and custom roles on Premium
• Enterprise SSO on Scale; directory sync and SIEM log streaming on Enterprise

Strengths and weaknesses

• Strength: Every plan covers unlimited agents
• Strength: Multi-brand support, from 1 brand on Starter to 4 on Scale
• Strength: Security features such as enterprise SSO are on a published plan
• Weakness: Starter includes only 300 responses per month
• Weakness: Topic detection starts on Pro at $249 per month billed annually
• Weakness: Focused on support interactions rather than the full customer lifecycle

Key facts

• Starter: $119 per month billed annually, 300 responses, 5 users, 1 brand
• Pro: $249 per month billed annually, 1,000 responses, 10 users
• Scale: $829 per month billed annually, 5,000 responses, enterprise SSO
• Free trial: 14 days, no card

Where it ranks

Simplesat is No. 9 in our Best Customer Experience Management Software verdict.