ThinkReservations review

ThinkReservations is a property management system aimed at B&Bs, inns, boutique hotels and hotel groups, and its ThinkWeb product is the website layer. Rather than linking out to a separate booking page, ThinkWeb integrates the booking engine into the site so guests stay in the booking process while they browse rooms, and checkout uses fewer steps. Guests can log in, be recognized and manage their reservations online, and member rates offer logged-in guests lower prices than other channels, which gives them a reason to book direct. Sites are mobile first, include image galleries for room photography and connect to Google Analytics for conversion tracking. Setup is handled by the ThinkReservations team, including data import and training, and support runs 24/7 by phone. The trade-offs are that pricing is only available on request, and ThinkWeb works as part of the full ThinkReservations platform, so it makes most sense for an inn ready to switch its PMS too.

Who it is for

inns and boutique hotels in the US

Price

See vendor pricing (USD check pending); pricing on request.

US price check pending. See the vendor pricing page.

Key features

• ThinkWeb website with the booking engine integrated, so guests stay in the booking flow as they browse
• Member rates that give logged-in guests discounts below other channels
• Guest login to view and manage reservations online
• Google Analytics connection for conversion tracking
• Image galleries and mobile-first website design

Strengths and weaknesses

• Strength: Website, PMS, channel manager and payments come from one vendor
• Strength: 24/7 phone support staffed by hospitality professionals
• Strength: Data import and staff training are handled for you during setup
• Weakness: No public prices; you request pricing
• Weakness: Not a do-it-yourself builder; the team designs the site
• Weakness: Less suited to properties that only want a website without changing their PMS

Key facts

• Website product: ThinkWeb
• Pricing: On request
• Support: 24/7 phone
• Direct booking perk: Member rates for logged-in guests

Where it ranks

ThinkReservations is No. 6 in our Best Website Builders for Hotels verdict.