VICIdial review

VICIdial is the free choice for teams whose call center is mostly outbound. The suite is open source under AGPLv2 with no software licensing cost, and it runs on top of the Asterisk PBX with standard telco lines or VoIP trunks. Its feature list is closer to a commercial dialer than anything else that costs nothing here: inbound, outbound and blended call handling, inbound email, agent-controlled, broadcast and predictive dialing, integrated call recording, scheduled callbacks, web-configurable IVRs and voicemail, and support for remote agents. The project lists regulatory compliance capability for the USA, Canada and the UK. The cost is skill and time: you install and maintain the servers, connect trunks and handle updates, or you pay the VICIdial Group for hosting. A small team without someone who knows Linux and Asterisk should start with a hosted option such as Freshcaller or 3CX.

Who it is for

Outbound-heavy teams with Linux and Asterisk skills that want predictive dialing for free

Price

Free open-source software (AGPLv2); you pay for servers, phone lines or VoIP trunks, or for optional hosting from the VICIdial Group.

Open-Source AGPLv2 licensed, with no software licensing cost
Quoted from the vendor pricing page on November 11, 2026.

Key features

• Inbound, outbound and blended call handling plus inbound email
• Agent-controlled, broadcast and predictive dialing
• Integrated call recording in stereo and mono
• Web-configurable IVRs and voicemail boxes
• Web-based agent and admin interfaces with remote agents

Strengths and weaknesses

• Strength: No software licensing cost under AGPLv2
• Strength: Predictive dialing, which no other free option here offers
• Strength: Scalable to hundreds of seats according to the project
• Weakness: You install and run it on Asterisk yourself, which needs Linux and telephony skills
• Weakness: Phone lines or VoIP trunks are a separate cost
• Weakness: The agent interface is older and less guided than hosted tools

Key facts

• License: AGPLv2, no software licensing cost
• Platform: Runs on the Asterisk PBX
• Dialing modes: Agent-controlled, broadcast and predictive

Where it ranks

VICIdial is No. 7 in our Best Free Call Center Software verdict.