YouTrack review

YouTrack offers the most complete free plan on this list: teams of up to 10 users get every feature of the paid subscriptions apart from a custom logo, plus 30 GB of storage. That includes Scrum and Kanban board presets, custom agile boards, a knowledge base, whiteboards, helpdesk projects for external customers, and JetBrains AI features such as turning text into issues and summarizing long threads, which run on free weekly credits. Once a team passes 10 users, annual pricing starts at $4.50 per user a month and falls to $1.53 at 10,000 users, so it stays cheap at scale. Monthly billing starts at $5.40 per user. JetBrains also sells a Server version for teams that must self-host. The trade-off is that YouTrack exposes many settings, so it takes longer to configure than Linear or Shortcut, and there is no paid plan for teams under 11 users.

Who it is for

Teams that want a full-featured tracker free for 10 users and cheap per-user pricing beyond that.

Price

Free for up to 10 users; from $4.50 per user per month billed annually for 11+ users.

Annual subscription prices start from $4.50 and decrease to $1.53 per user/month.
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Scrum and Kanban board presets plus fully custom agile boards
• Knowledge base with public articles, inline comments and mentions
• Helpdesk projects for supporting external customers
• Whiteboards that turn notes into tasks and articles
• JetBrains AI features such as text to issue and summaries with free credits

Strengths and weaknesses

• Strength: Free plan for up to 10 users has every paid feature except a custom logo
• Strength: Per-user price falls as teams grow, down to $1.53 on annual billing
• Strength: Knowledge base and helpdesk sit in the same product
• Weakness: Paid plans start at 11 users, so there is no small paid tier
• Weakness: The interface has more options to learn than Linear or Shortcut
• Weakness: Pricing page shows local currency outside the US

Key facts

• Free plan: Up to 10 users, 30 GB storage
• Paid plans: From 11 users, monthly from $5.40 per user
• Helpdesk: $5.50 per agent per month on annual billing
• Deployment: Cloud or Server

Where it ranks

YouTrack is No. 5 in our Best Issue Tracking Software verdict.