Chatbase review

Chatbase is a good option for teams that want to build their own AI support agent without changing help desks. You connect data sources, define the agent's role and guardrails without code, and write Procedures in plain language that the agent follows step by step, calling Actions such as order lookups or invoice retrieval. Agents run across chat, email and voice, and the Hobby plan already connects to Shopify, Slack, WhatsApp, Messenger and Instagram. Backstage, an internal assistant, summarizes what customers are asking about and suggests fixes. Pricing is simple to read: Hobby costs $32 a month billed yearly with 700 message credits and 1 agent, while Basic at $120 adds the Chatbase helpdesk inbox, API access and integrations with Zendesk, Salesforce, HubSpot, Intercom and Stripe. Credits run out quickly for busy sites, and the branding removal add-on at $99 a month raises the real cost.

Who it is for

Small teams that want a standalone AI agent with integrations, without adopting a new help desk.

Price

Hobby from $32 per month billed yearly ($40 billed monthly), with 700 message credits.

Hobby $32 $40 $40 $40 /month billed yearly
Quoted from the vendor pricing page on November 6, 2026.

Key features

• No-code agent setup from your data sources, with guardrails
• Procedures written in plain language, with built-in Actions
• Shopify, Slack, WhatsApp, Messenger and Instagram on the Hobby plan
• Zendesk, Salesforce, HubSpot, Intercom and Stripe on Basic and above
• Backstage assistant that summarizes customer issues and suggests fixes

Strengths and weaknesses

• Strength: Fast no-code setup and a 7-day trial
• Strength: Works alongside existing help desks through integrations
• Strength: Clear message credit allowances on each plan
• Weakness: Hobby includes 700 message credits and 1 agent
• Weakness: Help desk integrations and API access start at $120 per month
• Weakness: Removing Chatbase branding costs $99 per month

Key facts

• Hobby: $32 per month billed yearly, 700 message credits
• Basic: $120 per month billed yearly, 4,000 message credits
• Extra credits: $40 per 1,000 message credits
• Free trial: 7 days

Where it ranks

Chatbase is No. 6 in our Best AI Customer Service Chatbots verdict.