ConnectWise Automate review

ConnectWise Automate is built for MSPs that want to shape every policy and script themselves. Monitoring and automation are customizable, prebuilt scripts and monitors give a starting point, and a custom library with scheduling standardizes fixes across clients and sites. AI assistance drafts PowerShell scripts while keeping a technician in the loop for approval. Data views let you query endpoints for specific software or configurations and export results for quarterly reviews and audits. Patching keeps Windows current with approval workflows, pilot groups, deployment rings and maintenance windows, and third-party patching is included. Remote support works in the background with role-based permissions and audit trails. Automate also offers on-premises hosting, which few rivals here do. The cost is complexity: ConnectWise itself points teams that want more ready-made alerts and faster setup to its cloud-native ConnectWise RMM, and no price is published.

Who it is for

Established MSPs with in-house scripting skills that want granular control and on-premises hosting.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Customizable monitoring and automated remediation of known issues
• AI-assisted PowerShell script drafting with human review
• Data views to search, filter and export endpoint details
• Windows OS patching with approval policies, pilot groups and maintenance windows
• Background troubleshooting with role-based permissions and audit trails

Strengths and weaknesses

• Strength: On-premises or cloud hosting
• Strength: Granular policies, roles and workflows
• Strength: Pairs with ConnectWise PSA and ScreenConnect
• Weakness: No published price
• Weakness: Deep customization means a steeper learning curve
• Weakness: ConnectWise steers MSPs wanting more out-of-the-box content to its separate ConnectWise RMM

Key facts

• Hosting: On-premises or cloud
• Patching: Windows OS plus third-party
• Free trial: Yes, length not published
• Pricing: Quote based

Where it ranks

ConnectWise Automate is No. 10 in our Best RMM Software verdict.