Drag review

Drag turns Gmail into a shared workspace by showing team inboxes as boards, so a support@ address becomes columns such as new, waiting and done that teammates move cards through. Starter costs $12 per user per month billed yearly, or $16 monthly, and already includes shared inboxes, kanban, list and preview views, assignments and @mentions, templates, notes and subtasks, a help center, live chat and ten automation rules. Apps cover the Chrome extension, web, desktop and mobile. Plus at $18 adds Drag's AI assistant Varley across the inbox, help center and live chat, plus unlimited automation rules and email sequences. Pro at $24 brings WhatsApp, business hours and SLA rules, round-robin assignment, custom fields and API and MCP access. Every plan has no seat minimum, which suits a two-person shop. The trade-off is reach: Drag is a Gmail product, and reporting windows are short on the lower plans.

Who it is for

Very small Gmail teams that want the lowest per-user price and a board view of their inbox.

Price

Starter $12 per user per month billed yearly ($16 monthly); Plus $18 and Pro $24 per user per month billed yearly.

Starter $ 12 /user/mo billed yearly · $ 16 billed monthly
Quoted from the vendor pricing page on November 7, 2026.

Key features

• Shared inboxes inside Gmail
• Kanban, list and preview board views
• Assignments, @mentions, notes and subtasks
• Help center and live chat on Starter
• Business hours, SLA rules and round-robin assignment on Pro

Strengths and weaknesses

• Strength: Starter at $12 per user is the cheapest verified paid plan on this list
• Strength: No seat minimums on any plan
• Strength: Emails stay in Gmail, so nothing moves to a new system
• Weakness: Starter is limited to 10 automation rules
• Weakness: SLA rules and round-robin assignment need Pro
• Weakness: Only works with Gmail

Key facts

• Starter: $12 per user per month billed yearly, $16 monthly
• Pro: $24 per user per month billed yearly
• Free trial: 7 days with full Pro access
• Seat minimum: None

Where it ranks

Drag is No. 3 in our Best Shared Inbox Software verdict.