Missive review

Missive treats a shared address as a group conversation rather than a ticket. Each email thread can carry an internal chat, a collaborative draft that two people edit together, and tasks with due dates and assignees, so a small team can talk about a customer without leaving the message. It connects Gmail and Google Workspace, Outlook, IMAP, WhatsApp, Messenger, Instagram and SMS through Twilio, Quo or Dialpad. Starter costs $14 per user per month billed yearly and covers team spaces, inboxes, conversations and tasks for up to five users. Productive at $24 adds rules and automations, integrations with tools such as HubSpot and ClickUp, basic analytics, and API and MCP access for up to 50 users. AI drafts, summaries and translation can run on Missive credits or your own Anthropic, OpenAI or Gemini key. Missive is not a help desk with a customer portal or SLA targets, so pick it when coordination matters more than service metrics.

Who it is for

Small teams that discuss customer emails internally and want chat and tasks inside the same inbox.

Price

Starter $14 per user per month billed yearly, up to 5 users; Productive $24 and Business $36 per user per month billed yearly.

Starter $ 14 per user/month Billed yearly
Quoted from the vendor pricing page on November 7, 2026.

Key features

• Team inboxes and personal inboxes in one app
• Internal threads, collaborative drafting and internal chat
• Tasks with due dates, multiple assignees and a calendar view
• Gmail, Outlook, IMAP, WhatsApp, Messenger, Instagram and SMS
• Rules, auto-assignment and API and MCP access on Productive

Strengths and weaknesses

• Strength: Starter at $14 per user is one of the lowest paid entry prices here
• Strength: Internal chat and collaborative drafts cut side conversations in Slack
• Strength: A 30-day free trial with no credit card
• Weakness: Starter stops at five users
• Weakness: Rules and integrations start on Productive at $24 per user
• Weakness: There is no permanent free plan

Key facts

• Starter: $14 per user per month billed yearly, up to 5 users
• Productive: $24 per user per month billed yearly, up to 50 users
• Free trial: 30 days, no credit card
• Shared accounts: Up to 5 per user

Where it ranks

Missive is No. 2 in our Best Shared Inbox Software verdict.