Grafana Cloud IRM review

Grafana Cloud IRM ranks fifth and is the most natural choice for teams whose alerts already live in Grafana. The free tier covers 3 active IRM users. Pro has a $19 monthly platform fee that includes 3 active users, then $20 per active IRM user, and Grafana only bills people who are on call, get notified or take action that month, so stakeholders who only follow along cost nothing. Schedules can be built in the UI, kept as code with Terraform and the API, or imported from iCal, and swap requests work from Slack or the mobile app. Escalation chains support wait steps, round-robin and time-of-day conditions. Incidents can be declared from a dashboard panel with its queries attached, and AI investigations in Grafana Assistant can start when an alert fires. Timelines convert into post-incident reviews. Outside the Grafana stack the case is weaker, since dedicated tools offer more chat-led coordination.

Who it is for

Teams already on Grafana that want on-call and incidents next to their dashboards and alerts.

Price

Free for 3 active IRM users; Pro $19 per month platform fee including 3 active users, then $20 per active IRM user.

Platform fee of $19 per month includes: 3 active IRM users per month
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Schedules in the UI, as code with Terraform and the API, or imported from iCal
• Alert grouping, auto-resolve and routing by label, with 20+ integrations
• Multi-step escalation chains with wait steps, round-robin and time-of-day conditions
• Notifications by mobile app, Slack, Microsoft Teams, SMS, phone and email
• Incident timelines that convert to structured post-incident reviews, plus MTTA, MTTR and MTTD trends

Strengths and weaknesses

• Strength: Free tier covers 3 active IRM users
• Strength: Billed only for users who are on call, notified or take action that month
• Strength: Incidents can be declared from any dashboard panel
• Weakness: Most useful for teams already on Grafana Cloud
• Weakness: 20+ integrations is fewer than dedicated pagers advertise
• Weakness: Enterprise needs a $25,000 a year commit

Key facts

• Free plan: Yes, 3 active IRM users
• Pro: $19 a month platform fee, then $20 per active IRM user
• Integrations: 20+
• Enterprise minimum: $25,000 a year

Where it ranks

Grafana Cloud IRM is No. 5 in our Best Incident Management Software verdict.