Rootly review

Rootly ranks second for teams that want a full incident platform with simple pricing. Incident Response and On-Call are separate products at $20 per user a month each, and Rootly states that the prices are additive, so a team running both pays $40 per user. Incident Response includes status pages, the Rootly agent, AI Scribe, AI retrospectives, workflows, a service catalog and insights, and it runs in Slack, Microsoft Teams or Google Chat. On-Call covers paging in Slack and Teams, SMS, voice and push alerts that can bypass Do Not Disturb, shadow rotations, holiday calendars, PTO and mobile shift swaps. AI SRE, priced on request, looks for the probable root cause and can draft pull requests. Every plan gets migration help from a team that imports schedules and runs both tools side by side. There is no free plan, and SCIM and audit logs need Enterprise, which keeps value below incident.io for small teams.

Who it is for

Teams that want flat per-user pricing, status pages included and hands-on migration from another pager.

Price

Incident Response $20 per user per month; On-Call $20 per user per month; prices are additive.

Incident Response is $20 per user, per month and includes Status Pages
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Incident response in Slack, Microsoft Teams or Google Chat
• On-Call with SMS, voice, push and Do Not Disturb bypass, shadow rotations and holiday calendars
• AI Scribe, AI retrospectives and AI related incidents and timelines
• Status pages included with Incident Response
• Migration team that imports schedules, escalation policies and users

Strengths and weaknesses

• Strength: Status pages come with Incident Response rather than as an add-on
• Strength: Incident Response and On-Call can be bought separately
• Strength: Startup program with up to 50% off and pay what you can under 25 employees
• Weakness: No free plan
• Weakness: Running both products costs $40 per user a month
• Weakness: SCIM and audit logs are Enterprise features

Key facts

• Free plan: No
• Products: Incident Response, On-Call, AI SRE
• Chat platforms: Slack, Microsoft Teams, Google Chat
• Startup discount: Up to 50% off

Where it ranks

Rootly is No. 2 in our Best Incident Management Software verdict.