incident.io review

incident.io ranks first because it covers the whole incident cycle with the least friction for responders. Incidents are declared and run inside Slack or Microsoft Teams, so engineers do not have to open another tool at 3am. The free Basic plan includes incident response, single team on-call, a status page and essential automation, which is enough for a small team to try a real process. Team costs $15 per user a month billed annually and adds multi-team on-call and workflows; on-call is an extra $10 per user. Pro at $25 per user adds custom dashboards, a customizable post-incident process, multiple post-mortem documents and private incidents, with on-call at $20 extra. On-call is also sold alone at $20 per user for teams that only want paging. The catch is that the real price is the response seat plus the on-call add-on, and SAML SSO only arrives on Pro. Root cause analysis and the autonomous agent are separate add-ons.

Who it is for

Engineering teams that run incidents in Slack or Teams and want response, paging and reviews in one product.

Price

Free Basic plan; Team $15 per user per month billed annually, plus $10 per user for on-call.

$ 15 Per user / month
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Incident response that runs natively in Slack or Microsoft Teams
• On-call with alert routing and grouping, shadow rotations, holiday calendars and cover requests
• Status pages with unlimited subscribers on every plan
• AI Scribe and AI native post-mortem editor, with custom post-incident flows on Pro
• Workflows, a service catalog, MCP, API and webhooks

Strengths and weaknesses

• Strength: Free Basic plan includes single team on-call and a status page
• Strength: Response, paging, status pages and reviews share one tool
• Strength: On-call can be bought on its own at $20 per user a month
• Weakness: On-call is an extra $10 per user on Team and $20 on Pro
• Weakness: SAML SSO starts on Pro and SCIM is Enterprise only
• Weakness: Basic is limited to 2 integrations and 1 workflow

Key facts

• Free plan: Yes, Basic
• Plans: Basic, Team, Pro and Enterprise
• On-call add-on: $10 per user on Team, $20 on Pro
• Enterprise uptime SLA: 99.99%

Where it ranks

incident.io is No. 1 in our Best Incident Management Software verdict.