Helpjuice review

Helpjuice is built around customization. On every plan the team designs your knowledge base for you, styling it to match your brand rather than handing over a theme. The entry Customized Knowledge Base plan includes 30 users, 12GB of file storage, live collaboration and workflows, localization with AI article translation into 40+ languages, and SSO. The AI-Powered plan raises the limit to 100 users and adds the AI suite: an AI writer, AI search, an AI chatbot, an auto-updating Chrome extension and a step-by-step tutorial builder. A top plan removes the user cap. The pricing page lists flat monthly amounts but shows them without a currency symbol from our location, so we marked the price check as pending. Flat plans with fixed user counts suit larger teams but cost more than per-user tools for a small group, and the AI tools require moving up a plan.

Who it is for

Larger support organizations that want a fully custom-designed knowledge base with many users.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Knowledge base design handcrafted by the Helpjuice team
• Localization with AI article translation into 40+ languages
• Live collaboration and workflows
• AI writer, AI search and AI chatbot on the AI-Powered plan
• Chrome extension and step-by-step tutorial builder

Strengths and weaknesses

• Strength: Every plan includes a custom design built for you
• Strength: SSO and localization on the entry plan
• Strength: Unlimited-user plan for whole-company rollouts
• Weakness: The pricing page shows no currency symbol, so the USD price check is pending
• Weakness: The AI suite is not included on the entry plan
• Weakness: Plans are priced well above per-user tools for small teams

Key facts

• Free trial: 14 days
• Entry plan: Customized Knowledge Base, includes 30 users
• Mid plan: Customized AI-Powered, includes 100 users and the AI suite
• Top plan: Unlimited users and 38GB of file storage

Where it ranks

Helpjuice is No. 10 in our Best Knowledge Base Software verdict.