Heymarket review

Heymarket is built around a shared inbox where a team works texts the way a support desk works tickets. Standard costs $20 per user per month on annual billing with a two-user minimum and covers two-way messaging, the shared inbox, conversation management, unlimited contacts, templates, tags, basic reporting and a HubSpot integration. Plus at $41 adds lists and campaigns, automations, advanced reporting, AI Essentials and email in the same inbox. Pro at $62 adds AI Advanced, API access and stronger admin and security controls, with Salesforce as a $7.50 per user add-on. AI agents answer common questions from an approved knowledge base, handle appointment booking by text and pull lead details into the CRM. Messaging is billed in credits at $0.03 each, with SMS at one credit per segment and MMS at two, so the total depends on volume. The platform states SOC 2 Type 2, TCPA and HIPAA compliance, which suits healthcare and finance teams.

Who it is for

Customer service and sales teams that need a shared texting inbox with CRM integrations and AI agents.

Price

From $20 per user per month billed annually, minimum 2 users; messaging credits cost $0.03 each.

Standard $20 per user/month billed annually
Quoted from the vendor pricing page on November 7, 2026.

Key features

• Two-way messaging in a shared inbox with conversation management and unlimited contacts
• Templates, tags and a HubSpot integration on the Standard plan
• Lists, campaigns, automations and advanced reporting on Plus
• AI agents that answer FAQs from an approved knowledge base and book, reschedule and cancel appointments by text
• SOC 2 Type 2, TCPA and HIPAA compliant platform

Strengths and weaknesses

• Strength: Omnichannel shared inbox on every plan
• Strength: Built-in Salesforce and HubSpot integrations
• Strength: Message credits are priced openly at $0.03 per credit
• Weakness: Every plan requires at least 2 users
• Weakness: Salesforce costs an extra $7.50 per user per month on Pro
• Weakness: Email as a channel starts on Plus at $41 per user

Key facts

• Standard: $20 per user per month billed annually
• Plus: $41 per user per month billed annually
• Pro: $62 per user per month billed annually
• Message credits: $0.03 per credit

Where it ranks

Heymarket is No. 2 in our Best Business Text Messaging Software verdict.