Keeping review

Keeping keeps things deliberately narrow. It adds shared mailboxes such as help@ to the Gmail account each teammate already uses, then layers on assignment, statuses, notes and reporting. Essentials costs $14 per user per month billed annually, or $19 monthly, with a two-user minimum, and covers two shared mailboxes, up to ten agents, an autoresponder, shared notes with @mentions, collision detection, a mobile and web portal, standard reporting, two workflows and shared templates. Advanced at $24 removes the mailbox and agent caps and adds round robin assignment, CSAT surveys, advanced reporting with CSV export, shared drafts, unlimited workflows, SLAs, custom fields and all integrations. A HIPAA plan at $49 includes an executed BAA, which few Gmail add-ons offer. There is no live chat, social messaging or knowledge base in the published plans, so Keeping fits teams whose customers write by email and who want very little to configure.

Who it is for

Small Gmail teams with one or two shared addresses, including health practices that need a BAA.

Price

Essentials $14 per user per month billed annually ($19 monthly), 2 user minimum; Advanced $24 and HIPAA $49 per user per month billed annually.

$19 $14 per user per month , $19 billed monthly or $14 billed annually
Quoted from the vendor pricing page on November 7, 2026.

Key features

• 2 shared mailboxes and up to 10 agents on Essentials
• Autoresponder, collision detection and shared notes with @mentions
• Round robin assignment and CSAT surveys on Advanced
• Service Level Agreements and custom fields on Advanced
• HIPAA plan with an executed BAA

Strengths and weaknesses

• Strength: Works from your own Gmail account with no external app
• Strength: Essentials at $14 per user suits two-address teams
• Strength: A HIPAA plan is available for practices that need a BAA
• Weakness: Two-user minimum on every plan
• Weakness: Essentials caps you at 2 shared mailboxes and 10 agents
• Weakness: No live chat or social channels in the plan lists

Key facts

• Essentials: $14 per user per month annually, $19 monthly
• Advanced: $24 per user per month annually
• Free trial: 14 days, no credit card
• Minimum: 2 users

Where it ranks

Keeping is No. 7 in our Best Shared Inbox Software verdict.