KnowledgeOwl review

KnowledgeOwl offers a broad feature set even on its entry plan. Basic costs $100 a month and includes 1 author and 1 knowledge base, with unlimited private and public readers, internal and external knowledge bases, SAML and Salesforce SSO, custom author roles, an AI chatbot, AI search and AI article creation, reader reports and full HTML, CSS and JavaScript branding control. Onboarding is unusually hands-on: Basic includes a monthly 1:1 call with their experts, Pro moves to bi-weekly calls, and migration is white-glove. Pro at $250 and Business at $500 raise content limits and analytics history. The pricing structure is the drawback. Every plan includes only one author, so a team of five writers on Basic pays $200 a month, and the jump to Pro is steep. There is a 30 day free trial and a 25% discount for nonprofits and B Corporations.

Who it is for

Support teams that want hands-on onboarding and a branded help center with unlimited readers.

Price

Basic $100, Pro $250 and Business $500 a month, each with 1 author and 1 knowledge base; extra authors $25 and extra knowledge bases $50 a month.

Basic $100 /mo Start free trial
Quoted from the vendor pricing page on November 5, 2026.

Key features

• Internal and external knowledge bases with private, sign-in articles
• SAML SSO, Salesforce SSO and custom author roles
• AI chatbot, AI search, AI article creation and summaries
• Search analytics, article performance and reader reports
• Full branding control with HTML, CSS and JavaScript

Strengths and weaknesses

• Strength: Unlimited private and public readers on every plan
• Strength: Monthly 1:1 onboarding calls and white-glove migration
• Strength: 25% discount for nonprofits and B Corporations
• Weakness: Each plan includes only 1 author, with extras at $25 a month
• Weakness: $100 a month entry price is high for a single writer
• Weakness: Annual billing saves only 10%

Key facts

• Entry plan: Basic $100 a month
• Included: 1 author and 1 knowledge base per plan
• Free trial: 30 days
• Discounts: 25% for nonprofits and B Corporations

Where it ranks

KnowledgeOwl is No. 9 in our Best Knowledge Base Software verdict.