Lyssna review

Lyssna takes first place because it covers the two jobs in this list's brief, usability tests and interviews, at a published price a small team can approve without a procurement cycle. The test suite includes card sorting, tree testing, first click, five second, preference and Figma prototype tests, plus surveys and screeners. The Growth plan adds live website testing, mobile testing, think aloud recordings, conditional logic, AI follow up questions and an MCP server. Interviews run inside the same account, with scheduling, co-hosts, transcription and AI summaries. Recruitment comes from your own users or from Lyssna's panel of more than 690,000 people, which can be filtered by over 395 demographic criteria and is billed per response. The limits to watch are the 5 in-depth studies a month on Growth and the separate panel charge. SSO, closed spaces, observer rooms and a SOC 2 report sit on the Enterprise plan, which is priced through sales.

Who it is for

Product and design teams that want to run usability tests and interviews themselves, without a research ops team or a sales call.

Price

Free plan; Growth at $166 per month on annual billing, panel responses priced separately.

Growth $166 USD / month For teams scaling research across their organization.
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Card sorting, tree testing, first click, five second, preference and prototype tests
• Live website testing and mobile testing on the Growth plan
• Think aloud recordings with audio, screen and camera on unmoderated tests
• User interviews with scheduling, co-hosts, transcription and AI summaries
• Research panel of 690,000+ people with more than 395 demographic filters, paid per use

Strengths and weaknesses

• Strength: Free plan includes 3 seats and unlimited quick studies
• Strength: Published USD price for the Growth plan
• Strength: Covers both unmoderated testing and moderated interviews in one tool
• Weakness: Free plan allows only 15 self-recruited responses
• Weakness: Growth caps in-depth studies at 5 a month
• Weakness: Panel recruitment costs extra on every plan

Key facts

• Free plan: Yes, 3 seats and 15 self-recruited responses
• Growth limits: 5 seats, 5 in-depth studies a month (60 a year)
• Panel: 690,000+ panelists, pay per use

Where it ranks

Lyssna is No. 1 in our Best UX Research Tools verdict.