Meltwater review

Meltwater is a monitoring company first, and its PR toolkit sits inside a wider intelligence platform. Every plan can include Media Intelligence, Social Listening, AI Visibility Tracking and Media Relations, which covers a media database and press distribution; Enterprise and Agency add influencer marketing. Starter suits small comms teams with pre-built dashboards and alerts, Pro adds competitive benchmarking and custom dashboards, and Enterprise brings API and MCP integrations plus governance and permissions. The Mira AI assistant appears on every tier, and GenAI Lens tracks how LLMs describe a brand. Meltwater offers 24/7 support through live chat and email for all customers. The constraints are commercial: there is no self-serve trial, prices come only as a custom proposal, most contracts run at least 12 months, and complex setups can carry a one-time onboarding fee. For a team that mainly needs to build lists and pitch, that is a heavy commitment.

Who it is for

Brands that want media monitoring and social listening from one vendor

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Media intelligence and media monitoring with alerts and reporting
• Media database and press distribution under Media Relations
• Social listening and influencer marketing
• AI Visibility Tracking with GenAI Lens LLM tracking
• Mira AI assistant on every plan, with API and MCP integrations on Enterprise and Agency

Strengths and weaknesses

• Strength: Four plan tiers: Starter, Pro, Enterprise and Agency
• Strength: 24/7 multi-channel support for all customers
• Strength: Modules and regions can be picked per contract
• Weakness: No published prices; quotes depend on modules, users and data volume
• Weakness: Most contracts are annual with a 12-month minimum
• Weakness: No self-serve free trial, only a guided demo

Key facts

• Plans: Starter, Pro, Enterprise, Agency
• Minimum term: 12 months on most contracts
• Free trial: No, guided demo only
• Support: 24/7 for all customers

Where it ranks

Meltwater is No. 8 in our Best PR Software verdict.