Microsoft Dynamics 365 for Healthcare review

Microsoft's healthcare solutions are a strong option for health systems that already run on Microsoft. Microsoft describes them as combining Azure, Dynamics 365, Power Platform and Microsoft 365, and its documentation lists patient access, a patient contact center with intelligent outreach, a unified patient view, care management, home health, virtual visits in Teams and remote patient monitoring. Protected health information from separate systems is brought into a FHIR-based managed service to build a longitudinal patient record that outreach and care teams can use. The cost is complexity. There is no single healthcare price: the Dynamics 365 Customer Service app starts at $50 per user per month paid yearly, the Enterprise edition is $105, and Azure services and Power Platform capacity are billed separately. Most organizations deploy it with a Microsoft partner, so it is a poor match for a small clinic that wants to be live in a week.

Who it is for

Health systems standardized on Microsoft that want a CRM tied to Azure health data services and Teams.

Price

Dynamics 365 Customer Service from $50 per user per month paid yearly; healthcare solutions add licensing.

Dynamics 365 Customer Service Professional $50.00 user/month, paid yearly
Quoted from the vendor pricing page on November 10, 2026.

Key features

• Patient access and patient contact center with intelligent outreach
• Unified patient view built on FHIR-based health data
• Care management and home health solutions
• Virtual visits through Microsoft Teams
• Remote patient monitoring with Azure Health Data Services

Strengths and weaknesses

• Strength: Fits organizations already on Microsoft 365 and Azure
• Strength: Brings PHI from separate systems into a FHIR-based managed service
• Strength: Wide range of solutions from outreach to remote monitoring
• Weakness: Pricing is split across Dynamics 365, Power Platform and Azure
• Weakness: Requires a partner or in-house Microsoft team to deploy
• Weakness: Heavy for single-site clinics

Key facts

• Built on: Azure, Dynamics 365, Power Platform, Microsoft 365
• Customer Service Enterprise: $105 per user per month paid yearly
• Data standard: FHIR

Where it ranks

Microsoft Dynamics 365 for Healthcare is No. 7 in our Best CRM for Healthcare verdict.