Oracle Siebel CRM review

Siebel CRM remains on sale from Oracle and still has a dedicated communications edition. Oracle describes Siebel CRM Communications as coordinating sales, marketing and service across web, call center, field service and partner channels, with accurate capture and provisioning of customer orders. Account management supports hierarchies and premises records that track usage, billing and other service details, and promotion groups cover closed user groups such as a company or a family plan. Quote and order lifecycle management handles thousands of quotes and orders across catalogs. You can run it on-premises, on Oracle Cloud Infrastructure or as containers with Kubernetes. The downside is everything around it: pricing is not published, implementations are large, and the experience trails modern cloud CRMs. It makes the list for carriers that already run Siebel and want to modernize its deployment rather than replace it.

Who it is for

Large carriers already running Siebel that need on-premises or Oracle Cloud deployment and deep order management.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Siebel CRM Communications for sales, marketing and service across web, call center, field service and partner channels
• Quote and order lifecycle management across catalogs
• Account hierarchy and premises records with usage and billing details
• Promotion groups for closed user groups, companies or families
• Deployment on-premises, in Oracle Cloud Infrastructure or as Docker containers

Strengths and weaknesses

• Strength: Deep telecom order capture and provisioning support
• Strength: Choice of on-premises, cloud or container deployment
• Strength: Mature integration layers at UI, business and database level
• Weakness: No published pricing
• Weakness: Older interface and heavy implementation compared with cloud CRMs
• Weakness: Mostly relevant to carriers already invested in Siebel

Key facts

• Telecom edition: Siebel CRM Communications
• Deployment: On-premises, Oracle Cloud Infrastructure, Docker and Kubernetes
• Pricing: Not published on the product page

Where it ranks

Oracle Siebel CRM is No. 10 in our Best CRM for Telecom verdict.