10 Best CRM for Telecom of 2026

Splynx answers the telecom CRM question from the operator side rather than the sales side. A subscriber record holds the customer's services, balance, next billing cycle, payment method and full communication history, so a support agent sees billing and service in the same screen as the ticket. The billing engine handles recurring and prepaid plans, pro-rates, discounts and refunds, and its voice billing rates VoIP calls, LTE data and full mobile plans. Resellers get their own portals to bill and serve their customers. Ticketing, work orders, inventory and field technician apps sit in the same license, along with IP address management and network monitoring. Pricing is unusually clear: $255 per month covers up to 400 active subscribers, and the per-subscriber rate drops in bands as you grow. The trade-off is scope. Splynx is not a marketing suite or an enterprise sales CRM, and accounting connectors and some network add-ons cost extra.

Salesforce Communications Cloud is the most complete telecom CRM on this list for operators that sell complex offers to consumers and businesses. The Growth edition, starting at $300 per user per month, adds a communications data model, prebuilt consoles and processes, and TMF APIs to the core Salesforce platform. Advanced, at $450 per user per month billed annually, adds Revenue Cloud Advanced for Communications and Salesforce Contracts for quoting and contract work. Salesforce describes the product catalog, quoting, ordering and service troubleshooting workflows as shared across customer-facing teams, and Agentforce agents can work billing disputes and draft B2B quotes. Data 360 brings billing, network and CRM data into one subscriber view without moving it. The cost is the catch. Per-seat pricing is high, the platform needs skilled admins or a partner, and it connects to your billing system rather than replacing it, so smaller operators pay for depth they may not use.

Dynamics 365 Customer Service is a sensible pick when the main telecom problem is volume of service tickets rather than billing. The Professional plan, at $50 per user per month paid yearly, covers case management, self-service and knowledge management. Enterprise, at $105, adds the AI-based tools for complex scenarios, and Premium, at $195, combines contact center and CRM service. Microsoft lists voice channels built on its own platform, sentiment-based routing, an omnichannel supervisor dashboard and staffing forecasts based on predicted case volume. AI agents can automate the case lifecycle and keep knowledge articles current from case notes. What it lacks is a telecom model out of the box: subscribers, plans and billing data must be modeled or brought in from your BSS. For operators already standardized on Microsoft, that integration work is often easier than adding another vendor, and the per-seat price is well below Salesforce Communications Cloud.

Sonar is the closest rival to Splynx, with a stronger focus on North American broadband. Its pricing page bills by active subscriber, not by seat or module, starting at $500 per month on an annual contract and stepping down from $1.25 to $0.75 per subscriber as you pass 5,000 and 10,000 accounts. The included platform covers accounts, billing, ticketing and CRM, a self-service portal, outbound SMS, job scheduling with GPS for field teams, inventory with purchase orders, and network monitoring with device provisioning. Financial reports come through Looker, and the billing side handles refunds, reversals and churn forecasting. Premium items such as sonarPay payment processing cost extra. Compared with Splynx, the entry cost is higher and the per-subscriber rate is above Splynx's first band, but Sonar stresses in-house North American support and experience with operator mergers. It suits fiber and wireless ISPs in the US and Canada more than mobile resellers elsewhere.

Creatio sells a dedicated telecom solution on its no-code platform, and the scope is wide. On the customer side it lists a subscriber view with personal, behavioral and spending details, opportunity management for B2B, B2C and wholesale deals, partner portals, telecom product information, quotation, order management and invoicing with payment tracking. On the operations side it adds case management, field service scheduling, network rollout project management, procurement for network equipment and asset management. The Growth platform plan starts at $40 per user per month, but new customers face a $10,000 annual minimum and a standard 3-year term, and CRM products are priced on top of the platform. That puts Creatio in the same buying conversation as Salesforce and Dynamics rather than with small ISP tools. It is a fit for telcos that want to configure their own processes without heavy code.

HubSpot is the easiest general CRM here for telecom resellers and B2B connectivity sellers who mainly run a sales pipeline. The free tools cover deal tracking, meeting scheduling and an AI assistant. Sales Hub Starter lists at $20 per seat per month, with a $10 rate for new customers for a limited time, and adds prospecting with AI and automatic data enrichment. Professional, from $100 per seat, adds playbooks, AI forecasting and custom objects, which is where you could model service plans, sites or circuits. Enterprise, from $175 per seat, adds deal and quote approvals. For a telecom business the gaps are clear: there is no billing, usage or subscriber model, and ticketing comes from Service Hub at extra cost. HubSpot makes sense when billing lives in a separate BSS or billing tool and the CRM job is mostly selling.

Zoho CRM is the low-cost general option for telecom resellers and agents who mostly need to track leads, deals and accounts. The free edition covers up to 3 users with leads, deals, workflows, reports and a mobile app, and paid editions add workflows and assignment rules, CPQ for matching products to customer needs, and the Zia AI sales assistant on Enterprise. Self service kiosks and no-code tools let you add custom screens and record actions, which helps if you want to model plans or service addresses yourself. That is also the limit: Zoho CRM has no telecom billing or subscriber model, so subscription charges live in another system, and service tickets need Zoho Desk or the CRM Plus bundle. The pricing page did not show a USD price we could verify from our location, so its paid pricing is marked pending.

Freshsales is the cheapest paid CRM on this list and a practical choice for telecom sales teams that sell plans or business connectivity by phone. Growth costs $9 per user per month billed annually and includes built-in email and phone, email templates, custom fields and basic workflows. Pro, at $39, adds territory management and sales sequences, which helps resellers covering several regions. Enterprise, at $59, adds field-level permissions, custom modules, a sandbox and audit logs, so you can model plan or service records with change history. Freddy AI Agent is sold as an add-on per 100 sessions. Freshsales does not do subscriber billing or usage, and service tickets live in Freshdesk, so operators need other tools for the back office. A 21-day trial lets you test the phone and sequence tools before paying.

SugarAI, the CRM formerly sold as SugarCRM, is an account-focused option for B2B connectivity and managed telecom sellers. Sugar Sell Standard+ costs $68 per user per month billed annually and covers the full sales cycle, business process management, analytics and mobile. Advanced+, at $98, adds geo mapping, AI summaries, smart prompts and the Sugar Cube AI Assistant. Premier+, at $155, adds churn signals and account-based marketing, which suit subscription revenue where renewals matter. Sugar Connect+ adds Zoom and Teams transcript ingestion for $20 per user per month. Sugar Serve handles service cases as a separate product. There is no telecom data model, billing or usage handling, so it fits sellers of business connectivity and managed services more than consumer operators. Buying is sales-led, and implementation partners are part of the model.

Siebel CRM remains on sale from Oracle and still has a dedicated communications edition. Oracle describes Siebel CRM Communications as coordinating sales, marketing and service across web, call center, field service and partner channels, with accurate capture and provisioning of customer orders. Account management supports hierarchies and premises records that track usage, billing and other service details, and promotion groups cover closed user groups such as a company or a family plan. Quote and order lifecycle management handles thousands of quotes and orders across catalogs. You can run it on-premises, on Oracle Cloud Infrastructure or as containers with Kubernetes. The downside is everything around it: pricing is not published, implementations are large, and the experience trails modern cloud CRMs. It makes the list for carriers that already run Siebel and want to modernize its deployment rather than replace it.