Splynx review

Splynx answers the telecom CRM question from the operator side rather than the sales side. A subscriber record holds the customer's services, balance, next billing cycle, payment method and full communication history, so a support agent sees billing and service in the same screen as the ticket. The billing engine handles recurring and prepaid plans, pro-rates, discounts and refunds, and its voice billing rates VoIP calls, LTE data and full mobile plans. Resellers get their own portals to bill and serve their customers. Ticketing, work orders, inventory and field technician apps sit in the same license, along with IP address management and network monitoring. Pricing is unusually clear: $255 per month covers up to 400 active subscribers, and the per-subscriber rate drops in bands as you grow. The trade-off is scope. Splynx is not a marketing suite or an enterprise sales CRM, and accounting connectors and some network add-ons cost extra.

Who it is for

Broadband, wireless, fiber and VoIP operators and resellers that want subscribers, plans, billing and tickets in one system priced per active subscriber.

Price

Entry plan $255 per month ($220 license plus $35 maintenance) for up to 400 active subscribers; per-subscriber bands above that, 10% off the license when paid yearly.

The entry plan costs $255 per month: $220 for the license and $35 for the maintenance fee.
Quoted from the vendor pricing page on November 10, 2026.

Key features

• Customer CRM with service details, balances and communication history
• Recurring and prepaid billing, voice billing for VoIP, LTE and mobile plans
• Reseller billing with separate portals so resellers bill and serve their own customers
• Ticketing, task assignment, work orders and field technician apps
• Network management with IPv4 and IPv6 address management, monitoring and TR-069 ACS add-on

Strengths and weaknesses

• Strength: Every feature is included in the license, with no paid feature modules
• Strength: Pricing is published and counts only subscribers in Active status
• Strength: Reseller portals and voice billing cover more than plain broadband
• Weakness: Built for service providers, so it lacks the marketing and enterprise sales depth of a general CRM
• Weakness: Accounting integrations need a paid 2-hour setup package, and NetSuite or Zoho Books add a $1,000 activation fee
• Weakness: TR-069 ACS and Huawei OLT support are paid add-ons

Key facts

• Entry plan: $255 per month for up to 400 active subscribers
• License bands: $0.55 per subscriber for the first 1,000, falling to $0.165 above 10,000
• Included: Billing, CRM, ticketing, scheduling, inventory, network tools, portal, API, mobile apps

Where it ranks

Splynx is No. 1 in our Best CRM for Telecom verdict.