SolarWinds Incident Response review

SolarWinds Incident Response ranks seventh; it is the product squadcast.com pricing now redirects to. Pro costs $15 per user a month billed annually and covers role-based access control, custom integrations through the API, schedules and escalations, worldwide SMS and voice notifications, routing rules, basic event intelligence, postmortems with templates, automation rules and the mobile app. Notification limits matter on Pro: each user gets 100 SMS and voice notifications a month in the US, India and Brazil and 25 elsewhere, with extras at $0.10 or $0.35. Premium at $24 per user removes those limits and adds stakeholder roles, one year of data retention, runbooks, incident workflows, outgoing webhooks, an SLO tracker and status pages, with up to 10 stakeholders free. Enterprise adds AI incident summaries, intelligent alert grouping and ServiceNow sync. There is no free plan, but the 14-day trial unlocks every feature.

Who it is for

IT and DevOps teams that want on-call, runbooks and SLO tracking at a mid-range seat price.

Price

Pro $15 per user per month billed annually; Premium $24.

Starts at: $ 15 per user/month, billed annually
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Schedules, escalations and worldwide SMS and voice notifications
• Tagging and routing rules with basic event intelligence
• Postmortems with templates and automation rules
• Runbooks, incident workflows, SLO tracker and status pages on Premium
• Mobile app for iOS and Android

Strengths and weaknesses

• Strength: Pro includes postmortem templates and role-based access control
• Strength: Premium adds unlimited SMS and voice plus up to 10 free stakeholders
• Strength: 14-day trial with all features
• Weakness: No free plan
• Weakness: Pro includes 100 SMS and voice notifications per user in the US, India and Brazil and 25 elsewhere
• Weakness: AI incident summaries and alert grouping are Enterprise features

Key facts

• Free plan: No
• Pro: $15 per user a month billed annually
• Premium: $24 per user a month billed annually
• Free trial: 14 days

Where it ranks

SolarWinds Incident Response is No. 7 in our Best Incident Management Software verdict.