Splunk On-Call review

Splunk On-Call ranks last mainly because pricing is not published on the product page, which makes it hard to compare against the per-user prices above. The product itself covers the core of on-call work. Schedules support rotations and overrides with escalation policies, and the iOS and Android apps let responders act on, resolve, reroute or snooze alerts. Splunk automates time-sensitive steps such as escalations, war rooms and post-incident reviews, and its reports track incident frequency, MTTA and MTTR. A rules engine adds runbooks, articles and dashboards to incidents, and machine learning recommends responders with relevant experience based on similar incidents. Splunk says it works with hundreds of existing toolkits, and it sits next to Splunk APM, infrastructure monitoring, synthetic monitoring and log tools. A free trial is offered. Teams outside the Splunk ecosystem will find more transparent pricing and more active chat-led workflows elsewhere.

Who it is for

Organizations already on Splunk Observability that want paging tied to the same vendor.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• On-call scheduling with rotations, overrides and escalation policies
• iOS and Android apps to act, resolve, reroute or snooze alerts
• Automated escalations, war rooms and post-incident reviews
• Reports on incident frequency, MTTA and MTTR
• Rules engine and machine learning based responder recommendations

Strengths and weaknesses

• Strength: Mobile apps give full incident response functionality
• Strength: Responder recommendations draw on similar past incidents
• Strength: Works with hundreds of existing toolkits, per Splunk
• Weakness: No published price on the product page
• Weakness: No free plan
• Weakness: Fits best inside the Splunk observability suite

Key facts

• Free plan: No
• Free trial: Yes
• Integrations: Hundreds, per Splunk
• Pricing: Not published on the product page

Where it ranks

Splunk On-Call is No. 10 in our Best Incident Management Software verdict.