User Interviews review

User Interviews solves the hardest part of many studies: finding the right people. Pay As You Go costs $49 per session with no subscription, plus a fee for advanced B2B targeting, and includes rich targeting and screening, scheduling automation, incentive distribution, quota tracking, research tool integrations, AI insights and unlimited seats. Essential lowers the session price to $41 when you commit to 60 or 150 sessions a year, and adds quota automation and re-inviting past participants. Credits-based subscriptions offer discounts for surveys and unmoderated tasks. Research Hub is the panel management side, for recruiting your own users with screeners, consent notices, nurture campaigns and PII masking. It ranks last here only because it is a recruiting layer, not a testing tool: you still need Lyssna, Maze, Lookback or a similar platform to run the sessions. For teams with hard-to-reach audiences, it is often the piece that makes those tools useful.

Who it is for

Teams that already have a testing tool and need to recruit specific consumers or professionals quickly.

Price

Pay As You Go from $49 per session; Essential from $41 per session billed annually.

Pay As You Go For teams doing occasional research. $ 49 /session
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Recruiting from a large participant panel with rich targeting and screening
• Scheduling automation and incentive distribution
• Quota tracking and research tool integrations
• AI insights and analysis with recording and transcription in beta
• Research Hub for building and managing an opt-in panel of your own users

Strengths and weaknesses

• Strength: Pay per session with no subscription needed
• Strength: Unlimited seats on recruiting plans
• Strength: Advanced B2B targeting for professional audiences
• Weakness: Does not run usability tests itself, so a second tool is needed
• Weakness: Advanced B2B targeting adds a per-session fee
• Weakness: Research Hub plans are priced through sales

Key facts

• Pay As You Go: $49 per session, plus $45 for advanced B2B targeting
• Essential: 60 or 150 sessions, billed annually
• Research Hub: Workflow starts at 3 seats; CRM starts at 1,000 contacts

Where it ranks

User Interviews is No. 10 in our Best UX Research Tools verdict.