Vtiger Open Source CRM review

Vtiger ranks seventh. Its open source community edition is one of the longest-running self-hosted CRMs, with over 5 million downloads according to Vtiger, and release 8.4.0 moves it onto PHP 8.x for better security and speed. You can download it or run it with Docker and extend it as you like, and enterprises can buy VAssure for support, warranties and security on the open source build. Vtiger also sells Vtiger One cloud plans, which are a separate product with AI, help desk, marketing automation and project tools, and offers a free One Pilot cloud plan for up to 10 users and 3,000 records. That split is the main drawback: the most active development is in the cloud product, while the community edition is what you self-host. Vtiger's changes to the original SugarCRM code are under the Vtiger Public License 1.1. Paid cloud prices did not load in a form we could verify, so they are marked pending.

Who it is for

teams that want an established self-hosted CRM with a paid cloud upgrade path

Price

Community edition free to self-host; Vtiger One Pilot cloud plan free for up to 10 users; see vendor pricing for paid One plans (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Community edition 8.4.0 on PHP 8.x, available by download or Docker
• Leads, contacts, organizations and deals with sales pipelines
• Free One Pilot cloud plan for up to 10 users and 3,000 records
• VAssure option for enterprises that want support, warranties and security on open source
• Paid Vtiger One cloud plans add AI, help desk, marketing automation and project tools

Strengths and weaknesses

• Strength: Over 5 million downloads, per Vtiger
• Strength: Free One Pilot cloud plan lets teams try Vtiger without hosting it
• Strength: Version 8.4.0 brings PHP 8.x support with security and performance gains
• Weakness: The cloud One plans are a separate product from the open source community edition
• Weakness: Vtiger's modifications to SugarCRM code use the Vtiger Public License 1.1, not a standard OSI license name
• Weakness: One Pilot caps records at 3,000

Key facts

• Current release: Vtiger CRM 8.4.0
• License: Vtiger Public License 1.1 for Vtiger's changes
• Free cloud plan: One Pilot, up to 10 users and 3,000 records
• Free trial: 15 days on paid cloud plans

Where it ranks

Vtiger Open Source CRM is No. 7 in our Best Open Source CRM verdict.