Freshchat review

Freshchat stands out for a free plan that covers up to 10 agents, more than most rivals allow. The free tier includes the chat widget for websites and mobile apps, a shared inbox, email connection and roles and permissions. Growth at $19 per agent a month, billed annually, adds social media messengers, text messaging and reporting dashboards, with the Freddy AI Agent available at $49 per 100 sessions. Pro at $49 per agent adds multilingual conversations, custom dashboards, intelligent routing, multiple SLA policies and an agent availability dashboard, and Enterprise sits at $79. Freshworks lists add-ons clearly, including Freddy AI Copilot at $29 per agent a month, day passes for occasional agents and connector app tasks. The limitation is that routing and reporting, which many sales and support teams need early, sit on paid tiers, and AI usage adds a separate bill.

Who it is for

Small teams that want a free plan for several agents and room to add social messaging later.

Price

Free for up to 10 agents; Growth from $19 per agent per month billed annually; 14-day free trial.

Growth $19 /agent/month, billed annually
Quoted from the vendor pricing page on November 5, 2026.

Key features

• Chat widget for websites and mobile apps with a shared inbox
• Email connection and roles and permissions on the free plan
• Social media messengers, text messaging and dashboards on Growth
• Freddy AI Agent at $49 per 100 sessions
• Intelligent routing, multilingual conversations and multiple SLA policies on Pro

Strengths and weaknesses

• Strength: Free plan covers up to 10 agents
• Strength: Clear add-on prices for AI, day passes and connector tasks
• Strength: Grows into a full omnichannel messaging tool
• Weakness: Reporting and social channels need a paid plan
• Weakness: AI Agent sessions are billed separately
• Weakness: Intelligent routing waits until Pro at $49 per agent

Key facts

• Free plan: Yes, up to 10 agents
• Plans: Free, Growth $19, Pro $49, Enterprise $79 per agent on annual billing
• Copilot add-on: Freddy AI Copilot $29 per agent per month

Where it ranks

Freshchat is No. 4 in our Best Live Chat Software verdict.