LiveChat review

LiveChat leads this list because it is built specifically for website chat and keeps sales features front and center. The Essential plan at $19 per user a month, billed annually, already includes an omnichannel inbox, a ticketing system, selling through Shopify, workflow automation, an AI agent and AI Copilot with 10 AI resolutions a month. Proactive campaigns let you open a chat with visitors on key pages, and the live visitor list shows who is on the site. Growth at $79 per user adds chat supervision and takeover, shared canned responses, unlimited chat history, 30 campaigns, 400 tracked visitors, team performance reports and 200 AI resolutions a month, with extra packages of 50 resolutions at $49.50. The trade-offs are the lack of a free plan and the large step between the two published plans, so growing teams should check whether Essential limits will hold before they add seats.

Who it is for

Online businesses that treat website chat as a revenue channel and want sales features without buying a full help desk.

Price

From $19 per user per month billed annually ($25 billed monthly); 14-day free trial.

Essential For small teams earning their first revenue from chat. $19 per user / month Billed annually
Quoted from the vendor pricing page on November 5, 2026.

Key features

• Omnichannel inbox and ticketing system on every plan
• Proactive campaigns and live visitor tracking, with 3 campaigns and 50 tracked visitors on Essential
• Selling through Shopify from the chat window
• AI Agent and AI Copilot, with 10 AI resolutions a month on Essential
• Chat supervision, takeover and team performance reports on Growth

Strengths and weaknesses

• Strength: Built around chat as a sales channel, with campaigns and Shopify selling
• Strength: An AI agent and workflow automation are included from the entry plan
• Strength: Clear published prices for both annual and monthly billing
• Weakness: No permanent free plan, only a 14-day trial
• Weakness: The jump from Essential at $19 to Growth at $79 per user is steep
• Weakness: Essential tracks only 50 live visitors and 3 proactive campaigns

Key facts

• Plans: Essential, Growth, Enterprise
• Monthly billing: $25 per user per month on Essential
• AI resolutions: 10 a month on Essential, 200 a month on Growth

Where it ranks

LiveChat is No. 1 in our Best Live Chat Software verdict.