Tidio review

Tidio takes third place because it is quick to install, has a usable free plan and prices by conversations rather than seats. The free Customer Service plan includes 10 seats and 50 billable conversations, which is enough to test chat on a small store. Starter costs $24.17 a month on annual billing and covers 100 billable conversations, live chat and ticketing, the live visitors list, operating hours, basic analytics and 50 one-off Lyro AI Agent conversations. Growth starts at $49.17 a month and adds advanced analytics, user permissions, automatic chat assignment, automatic replies, the live typing preview, viewed pages history and macros. Tidio also sells Lyro and its Flows automation as stand-alone products, and it connects with Shopify and WordPress. The limits show up as traffic grows: conversation quotas are tight on Starter, and routing features sit on Growth.

Who it is for

Small online stores on Shopify or WordPress that want a free start and simple upgrades.

Price

Free plan; Starter $24.17 per month billed annually for 100 billable conversations; 7-day free trial.

Starter Handle all customer conversations in one tool. Reply faster with smarter features. $ 24.17 /mo.
Quoted from the vendor pricing page on November 5, 2026.

Key features

• Live chat and ticketing with a live visitors list and operating hours
• Live typing preview and video calls
• Proactive messages and saved replies for repeat questions
• Lyro AI Agent, with 50 one-off conversations on Starter
• Integrations with Shopify, WordPress and other platforms

Strengths and weaknesses

• Strength: Free plan with 10 seats and 50 billable conversations
• Strength: Pricing by conversations, not seats, suits small teams
• Strength: Lyro AI Agent and Flows can be bought as stand-alone products
• Weakness: Starter covers only 100 billable conversations a month
• Weakness: Automatic chat assignment and macros need the Growth plan
• Weakness: The trial lasts 7 days, shorter than most on this list

Key facts

• Free plan: Yes, 50 billable conversations and 10 seats
• Plans: Free, Starter, Growth from $49.17, Plus from $300, Premium
• Annual billing: 2 months free

Where it ranks

Tidio is No. 3 in our Best Live Chat Software verdict.