GoTo Connect review

GoTo Connect is a good fit for businesses that rely on traditional desk phone features and want them in the cloud. Every plan lists unlimited auto attendants, recorded greetings, customizable dial plans and ring groups, plus hot desking, E911, a virtual fax manager, voicemail to email, paging, intercom, call recording and multi-site support. Plans include 1,000 shared toll-free minutes, international calling to more than 50 countries and video meetings for up to 250 people, and GoTo offers 24/7 support on all of them. The Customer Experience plan adds WhatsApp, social, web chat, SMS campaigns, a team inbox and an attendant console, and CX Complete bundles the AI Receptionist with 100 credits. Our concern is pricing transparency: from our location the pricing page asked us to contact sales, and AI call summaries and transcripts are add-ons on the lower plans. Check the US price list before comparing it with the others.

Who it is for

Multi-site businesses that want desk phone features such as paging, intercom and hot desking.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Unlimited auto attendants, dial plans and ring groups
• Hot desking, paging, intercom and E911
• 1,000 shared toll-free minutes and international calling to 50+ countries
• Video meetings for up to 250 participants
• AI Receptionist available as an add-on

Strengths and weaknesses

• Strength: Keeps classic desk phone features such as paging and intercom
• Strength: Unlimited call routing building blocks on every plan
• Strength: 24/7 support on every GoTo Connect plan
• Weakness: Prices were only available through sales from our location
• Weakness: AI call summaries and transcripts are add-ons on some plans
• Weakness: The plan lineup mixes phone, CX and contact center products

Key facts

• Plans: Phone System, Customer Experience (CX), CX Complete, Contact Center
• Toll-free minutes: 1,000 shared on each plan
• Support: 24/7 on every GoTo Connect plan

Where it ranks

GoTo Connect is No. 8 in our Best VoIP Phone Services verdict.