Nextiva review

Nextiva treats the business phone as part of a wider customer conversation tool. NEXT Core, $15 per user per month billed annually or $23 monthly, includes unlimited voice and video, 100 business texts per user, team collaboration, skills-based routing, a basic CRM with ticketing, shared team and personal inboxes and a customer flow builder. It also includes 50 AI transcriptions and 50 AI summaries, which is enough to try the features but not to cover a busy team. NEXT Engage at $25 adds live chat and a chatbot, 500 texts per user, 2,000 toll-free inbound minutes, SSO with Okta or Microsoft Entra ID and virtual fax. NEXT Scale at $75 adds unlimited texts and AI, 10,000 toll-free minutes and supervisor monitoring. Nextiva also says it handles the move for you, which helps an office switching off old lines. The trade-off is that useful extras such as fax and toll-free minutes sit one tier up.

Who it is for

Small businesses that want phone calls, texts and customer messages in one shared workspace.

Price

NEXT Core from $15 per user per month billed annually ($23 monthly); NEXT Engage $25, NEXT Scale $75.

NEXT Core For small teams $ 15 /user/mo $23 Save 35%
Quoted from the vendor pricing page on November 5, 2026.

Key features

• Unlimited voice and video with 100 business texts per user
• Skills-based routing on the entry plan
• Basic CRM, ticketing and shared team inboxes
• 2,000 toll-free inbound minutes and virtual fax on NEXT Engage
• XBert AI for customer conversations at $1.50 per conversation

Strengths and weaknesses

• Strength: Shared inboxes and a basic CRM come with the $15 plan
• Strength: Skills-based routing is included from the start
• Strength: 24/7 customer support on all plans
• Weakness: Monthly billing raises NEXT Core from $15 to $23
• Weakness: Toll-free inbound minutes and fax start on NEXT Engage
• Weakness: AI transcriptions are capped at 50 on NEXT Core

Key facts

• Paid tiers: NEXT Core $15, NEXT Engage $25, NEXT Scale $75 per user per month billed annually
• Support: 24/7 customer support on all plans
• AI pricing: XBert AI at $1.50 per conversation

Where it ranks

Nextiva is No. 3 in our Best VoIP Phone Services verdict.