RingCentral RingEX review

RingCentral RingEX is the most complete replacement for a traditional office phone system on this list. The Core plan, $20 per user per month billed annually or $30 monthly, includes unlimited domestic calling, on-demand call recording, 100 toll-free minutes, 25 business texts per user and HD video meetings for up to 300 people, with the AI Virtual Assistant included. Advanced at $25 adds CRM integrations, multi-site connections, core reporting and 1,000 toll-free minutes, which matters for businesses with branch offices. Ultra at $35 adds 10,000 toll-free minutes, unlimited storage, device analytics and RingCentral Webinar. The trial lets up to five users test the service with two desk phones, which helps when you are deciding whether to keep handsets. The drawbacks are add-on pricing for the AI Receptionist and a big gap between annual and monthly rates. For a business that wants one vendor for calls, texts and meetings, it is the strongest all-round pick.

Who it is for

Small and mid-sized businesses replacing an office phone system across one or more locations.

Price

Core from $20 per user per month billed annually ($30 monthly); Advanced $25, Ultra $35.

Core Unify calls, meetings, and chat in an all-in-one, professional app. $20 Price when paid monthly: $30
Quoted from the vendor pricing page on November 5, 2026.

Key features

• Unlimited domestic calling and on-demand call recording on Core
• 100 toll-free minutes and 25 SMS per user per month on Core
• HD video meetings for up to 300 participants
• AI Virtual Assistant included, AI Receptionist as an add-on
• CRM integrations and multi-site support on Advanced

Strengths and weaknesses

• Strength: The entry plan covers calling, texting, recording and meetings
• Strength: Clear upgrade path from Core to Advanced and Ultra
• Strength: Free trial includes up to two desktop phones
• Weakness: Monthly billing raises Core from $20 to $30 per user
• Weakness: Connecting multiple sites requires the Advanced plan
• Weakness: The AI Receptionist costs extra, starting at $39

Key facts

• Paid tiers: Core $20, Advanced $25, Ultra $35 per user per month billed annually
• Free trial: Up to five users and two desktop phones, new subscribers only
• Extra numbers: Additional local or toll-free numbers at $4.99 per month

Where it ranks

RingCentral RingEX is No. 1 in our Best VoIP Phone Services verdict.