Microsoft Forms review

Microsoft Forms ranks fourth on ease of use and value rather than depth. Microsoft lists Forms among the apps in every Microsoft 365 business plan, and describes it as a way to collect customer feedback and measure employee satisfaction. Business Basic costs $7.00 per user a month paid yearly, or $8.40 on monthly billing, and also includes web Office apps, business email, 1 TB of storage and Teams, so many companies already own Forms without knowing it. Building a survey is quick, with design suggestions, built-in AI, branching questions, themes and multilingual support, and results appear as live charts that export to Excel. Teachers also use it for quizzes. The limits show up in research work: there is no respondent panel, no dedicated NPS or employee engagement program and less control over logic and question types than SurveyMonkey or Qualtrics. For internal pulses and simple customer forms, though, it is hard to beat on cost.

Who it is for

Organizations already on Microsoft 365 that need internal polls, employee feedback and quick customer surveys at no extra cost.

Price

Included in Microsoft 365 Business Basic from $7.00 per user per month paid yearly ($8.40 monthly).

Microsoft 365 Business Basic $7.00 user/month, paid yearly
Quoted from the vendor pricing page on November 5, 2026.

Key features

• Surveys, polls and quizzes with branching questions
• Built-in AI and design suggestions when creating forms
• Real-time charts and automatically generated reports
• Export to Excel for deeper analysis
• Multilingual support and editable themes

Strengths and weaknesses

• Strength: No extra cost for teams already paying for Microsoft 365
• Strength: Results move straight into Excel
• Strength: Simple enough for anyone in the company to build a poll
• Weakness: Fewer question types and less advanced logic than survey specialists
• Weakness: No panel, NPS programs or advanced research analysis
• Weakness: Bought as part of Microsoft 365 rather than as a standalone survey plan

Key facts

• Included in: Microsoft 365 Business Basic, Standard and Premium
• Business Basic: $7.00 per user per month paid yearly, $8.40 monthly
• Free trial: One month of Microsoft 365 Business Standard

Where it ranks

Microsoft Forms is No. 4 in our Best Survey Software verdict.