Microsoft Teams Phone review

Microsoft Teams Phone makes sense for organizations that already run on Microsoft 365 and live in Teams. Teams Phone Standard costs $10 per user per month paid yearly and adds a cloud phone system to Teams, with voice and video calls over the PSTN or the internet and call transfers between devices. The catch is that Standard does not include a phone line. You add service through a Microsoft Calling Plan, Operator Connect or Direct Routing, and Microsoft lists Teams Phone with pay-as-you-go calling at $13, with a US domestic Calling Plan at $17 and with domestic and international calling at $34, all per user per month paid yearly. A separate Teams license is also required. Microsoft backs the service with a 99.999% uptime SLA and offers a one-month trial of Standard. Setup is more involved than the small business services here, so it suits companies with an IT admin who already manages Microsoft 365.

Who it is for

Microsoft 365 organizations that want phone calls inside Teams.

Price

Teams Phone Standard from $10 per user per month paid yearly; with a US Calling Plan $17.

Microsoft Teams Phone Standard A fully featured cloud-based calling solution native to Teams $10.00 user/month, paid yearly
Quoted from the vendor pricing page on November 5, 2026.

Key features

• Voice and video calls over the PSTN or the internet inside Teams
• Phone service through Teams Calling Plans, Operator Connect or Direct Routing
• Teams Phone Mobile for participating mobile operators
• Transfer calls between devices
• 99.999% uptime SLA

Strengths and weaknesses

• Strength: Lowest published entry price on this list
• Strength: Calls sit in the Teams app staff already use
• Strength: Several ways to connect phone service, including your own carrier
• Weakness: A separate Microsoft Teams license is required
• Weakness: Standard has no calling plan; domestic calling is $17
• Weakness: Setup involves more admin work than the small business options

Key facts

• Plans: Standard $10, with pay-as-you-go calling $13, with US Calling Plan $17, with domestic and international calling $34 per user per month paid yearly
• Requirement: A separate license for Microsoft Teams
• Free trial: One month for Teams Phone Standard

Where it ranks

Microsoft Teams Phone is No. 7 in our Best VoIP Phone Services verdict.