SugarCRM review

SugarCRM targets B2B companies that want a CRM shaped to their own process, and its Outlook story runs through Sugar Connect. The Sugar Connect user guide says it lets you sync Sugar and Outlook contacts and calendars, create new Sugar records, use Sugar email templates and archive incoming and outgoing email messages and attachments to Sugar, with a sidebar inside Outlook on the web, Windows desktop and Mac desktop. On pricing, Sugar Sell Standard+ is $68 per user per month billed annually, Advanced+ is $98, and Premier+ is $155. Sugar Connect+ is listed separately at an extra $20 per user per month billed annually, so the real Outlook-ready price is higher than the entry figure. That makes Sugar the most expensive way onto this list for small teams. It earns its place for mid-market firms that need configurable workflows, forecasting and solid email archiving, and that have someone to administer it.

Who it is for

Mid-market B2B companies that want a configurable CRM and are willing to pay for an Outlook add-on.

Price

Sugar Sell Standard+ from $68 per user per month billed annually.

Standard+ $68 (USD) Per user per month, billed annually
Quoted from the vendor pricing page on November 10, 2026.

Key features

• Sugar Connect for Office 365 in Outlook on the web, Windows and Mac
• Two-way contact and calendar sync between Sugar and Outlook
• Archive incoming and outgoing emails and attachments to Sugar records
• Sugar email templates in Outlook
• Mail and calendar integration listed in Sugar Sell packages

Strengths and weaknesses

• Strength: Sugar Connect works in Outlook on the web, Windows and Mac
• Strength: Archives emails and attachments to the right records
• Strength: Highly configurable for complex B2B processes
• Weakness: Entry price of $68 per user billed annually
• Weakness: Sugar Connect+ is an extra $20 per user per month
• Weakness: More setup than simpler CRMs

Key facts

• Sugar Sell Standard+: $68 per user per month billed annually
• Advanced+: $98 per user per month billed annually
• Sugar Connect+: +$20 per user per month billed annually
• Outlook clients: Web, Windows desktop, Mac desktop

Where it ranks

SugarCRM is No. 10 in our Best CRM for Outlook verdict.