Microsoft Dynamics 365 Sales review

Dynamics 365 Sales makes the most sense for companies that already run on Microsoft. Sales Professional at $65 per user per month, paid yearly, covers core sales force automation, Microsoft 365 interoperation, reporting and dashboards, with limited customization. Sales Enterprise at $105 adds advanced sales force automation, contextual insights, AI, and deeper customization, plus included capacity for conversation intelligence and sales engagement. Sales Premium at $150 adds advanced sales intelligence and automation. Copilot capabilities reach into Outlook and Teams, and the pricing page lists 1,000 Copilot Credits per user per month for running prebuilt agents such as Sales Qualification, Sales Opportunity and Sales Research. The depth rivals Salesforce, but the starting price is the highest here and most deployments need a partner. For a small team that just wants a pipeline, it is more product than necessary.

Who it is for

Mid-sized and large companies standardized on Microsoft 365 and Teams.

Price

Sales Professional $65 per user per month paid yearly; Enterprise $105; Premium $150.

Dynamics 365 Sales Professional $65.00 user/month, paid yearly
Quoted from the vendor pricing page on November 5, 2026.

Key features

• Core sales force automation, reporting and dashboards on Professional
• Microsoft 365 interoperation and Copilot in Outlook and Teams
• Conversation intelligence and sales engagement on Enterprise
• Sales Close Agent in preview
• Sales Qualification, Opportunity and Research agents running on Copilot Credits

Strengths and weaknesses

• Strength: Deep fit with Outlook, Teams and the rest of Microsoft 365
• Strength: Strong customization and AI agents on higher editions
• Strength: Free trial available
• Weakness: Entry price of $65 per user is the highest on this list
• Weakness: Annual commitment on the listed prices
• Weakness: Setup usually needs a partner or in-house admin

Key facts

• Editions: Sales Professional, Sales Enterprise, Sales Premium
• Enterprise: $105 per user per month paid yearly
• Premium: $150 per user per month paid yearly
• Copilot Credits: 1,000 per user per month for agents

Where it ranks

Microsoft Dynamics 365 Sales is No. 8 in our Best CRM Software verdict.