Bitrix24 review

Bitrix24 is less a CRM than a full workspace with a CRM inside it. The free plan includes a basic CRM for deals and contacts alongside Kanban and Gantt tasks, shared calendars, chat and video calls with 5 GB of storage, and the vendor describes it as 100% free for 1 to 2 users. For sales work, the free tier is thin: sales pipelines, recurring deals, online payments and email, WhatsApp and telephony integration all start on Basic. Pricing is the reason to look closer. Plans are charged per organization, so Basic at $49 per month billed annually includes five users, and Standard at $99 billed annually includes 50 users with unlimited leads, invoices and estimates, web forms and e-signature. For a ten-person team that also needs internal chat and project tasks, that can undercut per-seat CRMs. The cost is complexity: there is a lot of software to switch off or learn.

Who it is for

Small teams that want CRM, tasks and team chat in one tool at a flat monthly price.

Price

Free plan; Basic $49 per organization per month billed annually ($69 monthly) with 5 users included; Standard $99 billed annually with 50 users.

US$ 69 US$ 69 US$ 49 / organization / month
Quoted from the vendor pricing page on November 5, 2026.

Key features

• Basic CRM with deals and contacts on the free plan
• Kanban and Gantt task views, shared calendars, chat and video calls free
• Sales pipelines, recurring deals and online payments on Basic
• Email, WhatsApp and telephony integration on Basic
• Invoices, estimates, web forms and e-signature on Standard

Strengths and weaknesses

• Strength: Flat organization pricing gets cheaper per user as the team grows
• Strength: Tasks, chat and video calls come with the CRM
• Strength: Standard includes 50 users for $99 per month billed annually
• Weakness: Free plan is positioned for 1 to 2 users with 5 GB storage
• Weakness: Sales pipelines need the paid Basic plan
• Weakness: The breadth of modules makes the interface dense

Key facts

• Free plan: Basic CRM, 5 GB storage
• Basic: $49 per month billed annually, 5 users
• Standard: $99 per month billed annually, 50 users
• Annual saving: Up to 40% versus monthly

Where it ranks

Bitrix24 is No. 6 in our Best Free CRM Software verdict.