Canny review

Canny is a feedback portal built around one idea: capture every request, merge duplicates, and tie the result to revenue. Its Autopilot AI reads support and sales conversations from Intercom, Zendesk, Freshdesk, Gong and Zoom, pulls out feature requests, removes duplicates and routes them to the right team, and it is included on every plan. Customers post and vote on boards, product managers update statuses, and a changelog announces what shipped. Pricing is set by tracked users, meaning people who post, vote or comment, rather than by seats. The Free plan covers 25 tracked users and 5 managers, and Pro starts at $79 per month billed yearly with 100+ tracked users, 10 managers and project management integrations such as Jira, Linear and Azure DevOps. If you pass your limit, Canny upgrades you automatically unless you set a spend limit. HubSpot and Salesforce links and SSO integrations sit on the custom Business plan, so revenue-weighted prioritization costs more.

Who it is for

SaaS product teams that want a public voting board fed automatically by support tickets and sales calls.

Price

Free plan for 25 tracked users; Pro from $79 per month billed yearly.

starts at $ 79 / month billed yearly Pro
Quoted from the vendor pricing page on November 7, 2026.

Key features

• Autopilot captures feedback from Intercom, Zendesk, Freshdesk, Gong and Zoom
• Feedback deduplication and comment summaries
• Unlimited boards and feedback on every plan, including Free
• Changelog, private boards and custom statuses
• Jira, Linear, Asana, ClickUp, GitHub and Azure DevOps integrations on Pro

Strengths and weaknesses

• Strength: Free plan includes Autopilot AI and unlimited feedback
• Strength: Optional monthly spend limit stops surprise upgrades
• Strength: Unlimited contributors on every plan
• Weakness: Price rises with tracked users, not seats
• Weakness: Free plan allows only 5 managers
• Weakness: CRM integrations and SSO integrations need the custom Business plan

Key facts

• Free plan: Yes, 25 tracked users and 5 managers
• Pro: From $79 per month billed yearly, 100+ tracked users, 10 managers
• Yearly discount: Up to 20%
• Pricing unit: Tracked users, anyone who posts, votes or comments

Where it ranks

Canny is No. 1 in our Best Customer Feedback Software verdict.