10 Best Customer Feedback Software of 2026

Canny is a feedback portal built around one idea: capture every request, merge duplicates, and tie the result to revenue. Its Autopilot AI reads support and sales conversations from Intercom, Zendesk, Freshdesk, Gong and Zoom, pulls out feature requests, removes duplicates and routes them to the right team, and it is included on every plan. Customers post and vote on boards, product managers update statuses, and a changelog announces what shipped. Pricing is set by tracked users, meaning people who post, vote or comment, rather than by seats. The Free plan covers 25 tracked users and 5 managers, and Pro starts at $79 per month billed yearly with 100+ tracked users, 10 managers and project management integrations such as Jira, Linear and Azure DevOps. If you pass your limit, Canny upgrades you automatically unless you set a spend limit. HubSpot and Salesforce links and SSO integrations sit on the custom Business plan, so revenue-weighted prioritization costs more.

Featurebase started as a feedback board and now sells a full support suite, so feature requests live next to the tickets that produce them. Every plan includes an inbox, live chat, a help center and unlimited end users, and feedback limits scale by plan: 1 board and 1 roadmap on Free, 5 of each on Growth, 10 on Professional and unlimited on Enterprise. Posts and comments are unlimited throughout. AI suggests the right board, flags duplicate posts and deduplicates feedback, and an Ask AI feature answers questions about it. Growth costs $29 per seat per month billed yearly and adds the Fibi AI Agent, email, surveys, reports and API, MCP and webhook access. Fibi is billed at $0.49 only when it fully resolves a conversation. Professional at $59 adds Slack, WhatsApp and Discord channels, workflows and HubSpot and Salesforce. Teams that only want a voting board may find the help desk focus more than they need, and seat pricing adds up for large support teams.

Sleekplan packs the usual feedback stack into a small, cheap product: a voting board, a roadmap, a changelog and in-app satisfaction surveys. The free Indie plan gives unlimited feedback and subscribers with a feedback board and changelog, but only one admin and no roadmap. Starter costs $13 per month billed yearly and adds 3 team seats, CSAT and NPS, 1,000 AI credits, SSO, API access, webhooks and standard integrations including Intercom, GitHub, Slack, Zapier and Jira. Business at $38 per month billed yearly adds 10 seats, 5,000 AI credits a month, surveys, topic analytics, insights dashboards, a custom domain and branding removal. Newer AI features sort feedback into themes as it arrives, and an MCP server lets AI assistants query the data. Plans cap announcement views, popup views and email sends each month, so busy consumer apps should check those limits. Tracked users and feedback items are unlimited on every plan.

Frill keeps feedback management simple: an idea board, a roadmap and an announcements feed, all delivered through one embeddable widget. Every paid plan includes unlimited admins, unlimited tracked users and unlimited widgets, which suits companies where many people need to read and triage ideas. Ideas get votes, comments and reactions, admins can vote on behalf of customers, similar ideas are detected and merged, and a priority matrix scores requests on custom factors. Startup costs $25 per month with 50 active ideas and 1 survey, Business at $49 lifts ideas to unlimited with 3 surveys, Growth at $149 bundles privacy features, unlimited surveys and white labeling, and Enterprise at $349 adds SOC 2 compliance, audit logs and dedicated hosting. Surveys cover NPS, CSAT, quick polls, idea polls and open feedback. There is no free plan, only a 14 day trial, and private boards need the Privacy add-on below Growth. A Canny import helps teams switching tools.

Survicate is a survey tool rather than a voting board, and it fits teams whose feedback program runs on NPS, CSAT and open questions. Surveys go out by email and link, as website pop-ups, inside a product, through a mobile SDK, in Intercom, as iframe embeds, in kiosk mode or by QR code, and they can be targeted by user attributes and events. The Research Hub uses an AI agent to analyze responses and data points, and it can be reached through MCP. Growth starts at $114 per month billed annually with a set pool of survey responses and data points, Pro starts at $349 per month and adds AI follow-up questions, multilingual surveys, answer piping and a feedback button, and Enterprise starts at $569. Integrations number 25+ on Growth and 40+ on Pro. There is no free plan, only a 10 day trial capped at 25 responses, and costs climb as response volume grows. Teams that need public idea voting will need a second tool.

Usersnap began as a visual bug reporting widget and now covers the wider feedback cycle. Each project collects feedback through widgets or surveys, and channel sources pull insights out of tools such as Gong, Zoom and ServiceNow. An opportunity board scores roadmap ideas with flexible value scoring, and AI writes project summaries, adds categorization labels and drafts replies. Announcements publish a changelog. Plans scale by projects and channel sources: Starter includes 2 seats and 2 projects, Growth moves to unlimited seats with 10 projects, 20 channel sources, segments and email automations, Professional adds sentiment processing, public boards and spaces, and Premium adds custom branding and permission management. The pricing page we fetched showed euro prices only, so we have not listed a US dollar figure. Integrations cover Slack, Jira, Azure DevOps, Linear, Zendesk, Salesforce and 50+ other tools. Teams that want a public voting board should note it starts on Professional, two tiers above entry.

Productboard is a full product management system with feedback at its center. A customer insights repository gathers feedback from forms, portals and integrations, and the Spark AI agent summarizes it, surfaces findings and opportunities and writes feedback reports. Insights link to features, which feed custom prioritization formulas, dependency tracking and timeline or column roadmaps with release planning. Product Portals let customers vote, with custom voting questions, localization, moderation and portal SSO, and an embedded portal option. The Business plan includes 25 contributors, unlimited feedback, 2 Product Portals and product usage integrations with Amplitude and Mixpanel, while Enterprise adds unlimited contributors, SAML SSO, SCIM, custom roles and Salesforce. The pricing page lists no prices and asks for a demo on both plans, so we could not verify a figure. Teams that only need a voting board will find it heavier than they need, and the setup takes more effort than lighter tools.

Qualaroo, part of ProProfs, focuses on one job: asking short, contextual questions while people are on your website or in your app. Its Nudge surveys appear in-page and can target users by behavior, ask in the visitor's language and feed AI-powered analytics and sentiment reports. An iOS and Android SDK brings the same surveys into mobile apps. The free plan allows 50 responses forever with 500 email sends and 10,000 pageviews. Essentials costs $19.99 per month billed annually, or $239.88 a year, with unlimited responses and 1,000 email sends a month, and Business costs $49.99 per month billed annually with 5,000 email sends and 100,000 pageviews. Enterprise starts at $149.99 per month on annual plans only. Removing the Powered By link costs $300 a year. Qualaroo has no voting board, roadmap or changelog, so product teams that manage feature requests will pair it with another tool. For conversion and UX questions on live pages it is quick to set up and cheap.

Pendo is a product experience platform, and its feedback module, Pendo Listen, sits beside analytics, in-app guides and session replay. Listen gathers call transcripts, support tickets, survey responses, Gong calls, Zendesk tickets and NPS comments into one place, and Pendo AI sorts raw feedback into feature requests, bug reports or complaints. Each idea can be mapped to account ARR, churn risk and in-product behavior, so teams can rank requests by business impact. An Ideas Portal shares direction with customers, ideas can become fully briefed Jira issues, and email and in-app alerts tell contributors when their idea moves. The free plan covers 500 monthly active users with analytics, guides and Pendo-branded NPS. Paid plans are priced on monthly active users and features, and the page lists no figures, so the price is unverified. Product discovery is an add-on on Base and Core and included in Ultimate. It is a heavy choice if you only need a voting board.

UserVoice is one of the oldest feedback tools and now targets companies with formal feedback programs. Every plan includes unlimited feedback, unlimited portal users and unlimited view-only admins, who can see everything and query it through the UserVoice agent and MCP without changing data. Admins merge and label feedback, update statuses and reply to customers. The entry Launch plan starts at $1,000 per month, or $12,000 billed yearly, with 20 admins and $40 for each extra admin per month. It already includes Jira, Azure DevOps, Salesforce, HubSpot, Slack and Teams, sentiment analysis, segments, account insights, SCIM, white labeling and custom CSS, HTML and JavaScript. Business starts at $1,833 per month with 50 admins, a guided kickoff call, priority support and a customer success team. Gainsight is an add-on. The price makes no sense for small teams, and Launch onboarding is self-guided with help center docs, but large organizations get enterprise controls from the first tier.