Featurebase review

Featurebase started as a feedback board and now sells a full support suite, so feature requests live next to the tickets that produce them. Every plan includes an inbox, live chat, a help center and unlimited end users, and feedback limits scale by plan: 1 board and 1 roadmap on Free, 5 of each on Growth, 10 on Professional and unlimited on Enterprise. Posts and comments are unlimited throughout. AI suggests the right board, flags duplicate posts and deduplicates feedback, and an Ask AI feature answers questions about it. Growth costs $29 per seat per month billed yearly and adds the Fibi AI Agent, email, surveys, reports and API, MCP and webhook access. Fibi is billed at $0.49 only when it fully resolves a conversation. Professional at $59 adds Slack, WhatsApp and Discord channels, workflows and HubSpot and Salesforce. Teams that only want a voting board may find the help desk focus more than they need, and seat pricing adds up for large support teams.

Who it is for

Support teams at software companies that want tickets, live chat and feature requests in one product.

Price

Free plan for 1 seat; Growth from $29 per seat per month billed yearly.

Growth For fast-growing startups $ 29 per seat / month Billed yearly
Quoted from the vendor pricing page on November 7, 2026.

Key features

• Feedback boards and roadmaps alongside inbox, ticketing and live chat
• AI board suggestions, duplicate post detection and AI feedback deduplication
• Fibi AI Agent charged at $0.49 per resolution on paid plans
• Help center, banners and surveys
• API, MCP and webhooks from the Growth plan

Strengths and weaknesses

• Strength: Free plan includes live chat, ticketing, a help center, 1 feedback board and 1 roadmap
• Strength: Unlimited end users and unlimited posts on every plan
• Strength: 10 day free trial with no credit card
• Weakness: Per-seat pricing grows with the support team
• Weakness: Free plan has only 1 seat
• Weakness: HubSpot and Salesforce integrations start on the $59 Professional plan

Key facts

• Free plan: Yes, 1 seat, 1 feedback board, 1 roadmap
• Paid tiers: Growth $29, Professional $59, Enterprise $99 per seat per month billed yearly
• Feedback boards: 5 on Growth, 10 on Professional, unlimited on Enterprise
• AI agent: $0.49 per resolution

Where it ranks

Featurebase is No. 2 in our Best Customer Feedback Software verdict.