Caselle Utility Billing review

Caselle Utility Billing suits small and mid-size governments that want utility billing tied to the same vendor's fund accounting and citizen portal. Rates, billing frequencies, due dates and penalties are configurable, and metered billing handles several meters at one location. The account view covers customer, location, meter, billing, contract, loan and history details, and staff can track delinquencies, deposits and loan balances. Notices can go to alternate addresses, cosigners and landlords. Through the Citizen Portal, residents pay online, sign up for service and autopay, and link several service locations. Add-on applications cover a meter reading interface, mobile service orders with photos and mapping, backflow test tracking, tax certification, water conservation overage rates and a GIS interface. Caselle does not publish pricing, and several of those functions are separate applications, so the final cost depends on which ones a town adds.

Who it is for

small and mid-size towns already running Caselle finance

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Configurable rates, billing frequencies, due dates and penalties
• Multiple meters per location
• Citizen Portal for online bill pay, service sign-up, autopay and linked service locations
• Mobile service orders with photos and online mapping
• Backflow tracking, water conservation overage rates and a GIS interface

Strengths and weaknesses

• Strength: Tracks deposits, loan payments and contracts on the utility account
• Strength: Sends notices to alternate addresses, cosigners and landlords
• Strength: Excel connector for viewing and importing billing data
• Weakness: No published price
• Weakness: Several functions such as backflow and GIS are separate applications
• Weakness: Most useful alongside Caselle's own finance modules

Key facts

• Customer portal: Citizen Portal
• Field work: Mobile service orders with mapping
• Add-on applications: Backflow, GIS, tax certification, water conservation
• Pricing: Quote only

Where it ranks

Caselle Utility Billing is No. 4 in our Best Utility Billing Software verdict.