The Utility Biller review

The Utility Biller is the best low-cost option for small municipal and rural water systems because its free plan covers up to 500 accounts with core billing, basic meter management and a customer portal. On the free plan, customers pay a $2.00 convenience fee on online payments. Starter costs $299 a month plus $0.25 per account up to 1,500 accounts, drops that fee and adds automated collections, late notices and walk-in cashiering. Professional is $499 a month plus $0.35 per account up to 2,500 accounts and adds service orders and multi-channel notices. Rates can be tiered, flat, minimum plus usage, seasonal or sewer, with a preview before a rate goes live. Payments run on Stripe with card, debit, ACH and autopay. The limits are scale and integration: AMI/AMR integration and API access are only in the custom Enterprise plan.

Who it is for

small water systems that want to start free

Price

Free for up to 500 accounts; Starter $299 per month plus $0.25 per account up to 1,500 accounts.

Starter $299 /mo + $0.25/account • up to 1,500 accounts
Quoted from the vendor pricing page on November 11, 2026.

Key features

• Free plan for up to 500 accounts with billing, a payment portal and a customer self-service portal
• Tiered, flat, minimum-plus-usage, seasonal and sewer rates with effective dating
• Meter reads by manual entry, file import or AMI/AMR
• Card, debit and ACH payments, autopay and walk-in cashiering through Stripe
• Delinquency rules, automated late fees, shut-off notices and payment plans

Strengths and weaknesses

• Strength: Permanent free plan for systems up to 500 accounts
• Strength: No contracts, and the vendor handles data migration
• Strength: Starter removes the customer convenience fee on online payments
• Weakness: Free plan adds a $2.00 convenience fee on customers' online payments
• Weakness: AMI/AMR integration and API access sit in the custom-priced Enterprise plan
• Weakness: Starter tops out at 1,500 accounts and Professional at 2,500

Key facts

• Free plan: Up to 500 accounts
• Starter: $299 a month plus $0.25 per account
• Professional: $499 a month plus $0.35 per account, up to 2,500 accounts
• Contract: None

Where it ranks

The Utility Biller is No. 3 in our Best Utility Billing Software verdict.