Tyler Enterprise Utilities review

Tyler Enterprise Utilities ranks first because it covers the widest set of municipal billing work in one product tied to a full public-sector ERP. It bills electricity, gas, sewer and water, keeps several billing cycles active at once, and supports electric demand, KVAR and kWh charges, which matters for cities that run their own power utility. Delinquency steps can run on a schedule, with automatic late fees and a shut-off list date the utility chooses. Customers can view, reprint and pay bills online and request services, and staff get a 360 degree account view with phone, email and text contact. Work orders for meter changes and tests have approval rules. Reporting includes hundreds of user-defined reports and SSRS custom reports. The trade-offs are cost and size: Tyler publishes no prices, and it positions this product for mid-size to large organizations, pointing small providers to its separate Utilities Pro product.

Who it is for

mid-size to large cities running water, sewer and electric billing

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Bills electricity, gas, sewer and water, with several billing cycles active at the same time
• Electric billing for demand, KVAR and kWh
• Scheduled delinquency steps, automatic late fees and a shut-off list
• Customer access around the clock to view, reprint and pay bills and request services
• Work order tracking with approval rules and daily limits by order type

Strengths and weaknesses

• Strength: Electric demand and KVAR billing that most small-utility tools do not offer
• Strength: Shares data with Tyler Enterprise ERP financials, HR and payroll
• Strength: Hundreds of user-defined reports plus custom reports with SSRS
• Weakness: No published price; every contract is quoted
• Weakness: Built for mid-size to large organizations; Tyler points smaller providers to ERP Pro
• Weakness: Takes the most value when a city also runs Tyler finance software

Key facts

• Utilities billed: Electricity, gas, sewer and water
• Target size: Mid-size to large organizations
• Smaller option: Utilities Pro on ERP Pro
• Pricing: Quote only

Where it ranks

Tyler Enterprise Utilities is No. 1 in our Best Utility Billing Software verdict.