Cogsdale CSM review

Cogsdale CSM is the convergent billing option on this list. It can bill electric, telecommunications, water, wastewater, stormwater, sewer, gas, refuse, internet, telephone and cable from one system, which fits municipal utilities and cooperatives that sell broadband or phone service alongside power and water. The core holds consolidated customer and premise information, unlimited activity history, payment arrangements and document management. Cogsdale sells related products around it: a Customer Engagement Portal for self-service, a mobile service order app for field technicians, an outage management system that connects to most AMI, CSM, GIS and SCADA systems, and self-service payment kiosks that accept payments around the clock. Cogsdale is a division of Harris. It publishes no pricing, and each of those surrounding products is a separate purchase, so a small water-only system will pay for breadth it does not use.

Who it is for

multi-service utilities billing electric, water and telecom

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Convergent billing for electric, water, wastewater, stormwater, gas, refuse, internet, telephone and cable
• Premise information, unlimited activity history and payment arrangements
• Customer Engagement Portal for self-service
• Mobile service order management for field technicians
• Outage management system and self-service payment kiosks

Strengths and weaknesses

• Strength: Bills utility and telecom services on one customer record
• Strength: Outage management integrates with AMI, GIS and SCADA systems
• Strength: Payment kiosks give unbanked customers a way to pay
• Weakness: No published price
• Weakness: Portal, mobile, outage and kiosks are separate products
• Weakness: More than a small water system needs

Key facts

• Services billed: Electric, water, gas, sewer, refuse, telecom and more
• Parent: A division of Harris
• Related products: Portal, mobile, outage management, kiosks
• Pricing: Quote only

Where it ranks

Cogsdale CSM is No. 8 in our Best Utility Billing Software verdict.