Freshsales review

Freshsales packs a lot into its entry plan for a small sales team. Growth, at $9 per user per month billed annually and described by Freshworks as for startups and SMBs, includes a Kanban view, contact lifecycle stages, chat, email and phone, email templates, custom fields and basic workflows. That covers the core work of a few reps who call and email leads all day without buying a separate phone tool. The next step is a large one: Pro at $39 per user adds contact scoring, deal insights, custom sales activities, territory management and sales sequences, and Enterprise at $59 adds forecasting insights, field-level permissions, custom modules and a sandbox. AI comes as the Freddy AI Agent add-on at $49 per 100 sessions, and branded documents cost $19 per user per month. A small team that stays on Growth gets strong value. A team that needs sequences should compare the Pro price with Pipedrive Growth and HubSpot Starter.

Who it is for

Small teams that want calling and email built in for a low per-seat price.

Price

Growth from $9 per user per month billed annually; Pro $39, Enterprise $59.

$9 /user/month, billed annually For startups and SMBs Growth
Quoted from the vendor pricing page on November 6, 2026.

Key features

• Kanban view and contact lifecycle stages on Growth
• Chat, email and phone included on Growth
• Email templates, custom fields and basic workflows
• Contact scoring, deal insights and sales sequences on Pro
• Freddy AI Agent sold as an add-on per 100 sessions

Strengths and weaknesses

• Strength: Growth is one of the cheapest team plans we compared
• Strength: Phone and email are included without an add-on
• Strength: A clear path to scoring and sequences on Pro
• Weakness: No permanent free plan
• Weakness: Sequences and territory management wait for Pro at $39
• Weakness: Freddy AI Agent costs extra at $49 per 100 sessions

Key facts

• Growth: $9 per user per month billed annually
• Pro: $39 per user per month billed annually
• Enterprise: $59 per user per month billed annually
• Branded documents add-on: $19 per user per month

Where it ranks

Freshsales is No. 4 in our Best CRM for Small Business verdict and No. 5 in Best CRM for Startups and No. 4 in Best CRM Software.