Oracle Utilities Customer Cloud Service review

Oracle Utilities Customer Cloud Service is the SaaS customer information and billing system Oracle sells to large utilities. Its rates engine handles complex tariffs and nonutility products, and it supports budget billing, payment arrangements and automated credit and collections that weigh customer history. It accepts data from smart and non-smart meters and validates reads for billing. Around it, Oracle sells Digital Self Service for start, stop and transfer, payments and appointments, an agent console with next-best-action suggestions, Oracle Field Service and utility analytics. Configuration runs through the interface and a drag-and-drop orchestration engine rather than custom code. This depth is why it scores highest on features, but it is also why it ranks low here: there is no published price, projects are sized for large utilities, and many capabilities shown on Oracle's pages are separate products.

Who it is for

large investor-owned and public utilities with complex tariffs

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Billing and rates engine for complex rates and nonutility products
• Budget billing, payment arrangements and automated credit and collections
• Support for smart and non-smart meters and devices
• Digital self-service for account management, start, stop and transfer, and payments
• Agent console with AI-based insights and next-best-action suggestions

Strengths and weaknesses

• Strength: Covers billing, metering, self-service and field service from one vendor
• Strength: Delivered as SaaS with regular updates
• Strength: Configurable through the user interface and a drag-and-drop orchestration engine
• Weakness: No published price
• Weakness: Sized for large utilities rather than small towns
• Weakness: Field service, analytics and digital self-service are separate Oracle products

Key facts

• Delivery: SaaS on Oracle Cloud Infrastructure
• Meters: Smart and non-smart
• Self-service: Oracle Utilities Digital Self Service
• Pricing: Quote only

Where it ranks

Oracle Utilities Customer Cloud Service is No. 9 in our Best Utility Billing Software verdict.