Pendo review

Pendo is a product experience platform, and its feedback module, Pendo Listen, sits beside analytics, in-app guides and session replay. Listen gathers call transcripts, support tickets, survey responses, Gong calls, Zendesk tickets and NPS comments into one place, and Pendo AI sorts raw feedback into feature requests, bug reports or complaints. Each idea can be mapped to account ARR, churn risk and in-product behavior, so teams can rank requests by business impact. An Ideas Portal shares direction with customers, ideas can become fully briefed Jira issues, and email and in-app alerts tell contributors when their idea moves. The free plan covers 500 monthly active users with analytics, guides and Pendo-branded NPS. Paid plans are priced on monthly active users and features, and the page lists no figures, so the price is unverified. Product discovery is an add-on on Base and Core and included in Ultimate. It is a heavy choice if you only need a voting board.

Who it is for

Larger software companies that want feedback alongside product analytics and in-app messaging.

Price

Free plan up to 500 monthly active users; paid plans on request (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Pendo Listen centralizes call transcripts, support tickets and survey responses
• Pendo AI triages feedback into feature requests, bugs and complaints
• Ideas mapped to account ARR, churn risk and in-product behavior
• Ideas Portal, Jira issue creation and roadmap sync
• Product analytics, in-app guides and NPS, PMF and CSAT surveys

Strengths and weaknesses

• Strength: Free plan with analytics, guides and Pendo-branded NPS for 500 MAUs
• Strength: Feedback weighted by usage and revenue data
• Strength: Price not affected by number of apps or sessions
• Weakness: Paid prices are on request only
• Weakness: Product discovery is an add-on below Ultimate
• Weakness: Heavier setup than a standalone feedback board

Key facts

• Free plan: Yes, 500 monthly active users
• Paid plans: Base, Core and Ultimate, priced on request
• Pricing unit: Monthly active users plus chosen features
• Trial: Through sales

Where it ranks

Pendo is No. 9 in our Best Customer Feedback Software verdict.